Bug Add to cart Popup not showing corectly

This topic has 5 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Eduard

  • Avatar: Eduard
    Eduard
    Participant
    August 11, 2022 at 14:08

    Hello, I have a problem with the add to cart popup for products.
    when I click on add to cart on the home page, it goes directly to my cart without saying anything, I would like that pop-up to always open at every add to cart button on the entire site.
    only when I enter in the product the pop up appears correctly.
    we have attached a video with a video so you can see what it is about.

    https://www.veed.io/view/e42c5750-674e-4281-b31a-613db322ef82

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2022 at 15:13

    Hello,

    Thanks for using our theme and for contacting us.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check Add to cart then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

    Regards

    Avatar: Eduard
    Eduard
    Participant
    August 11, 2022 at 15:33

    I try nothing, not working please help me :(((

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 12, 2022 at 07:35

    Hello, @Eduard,

    The issue is caused by the customization code you added to the child theme. Because when I go to the child theme function.php file and then I comment the code you added, your issue was resolved now the popup appears just fine right after the add to cart product.

    I have made a complete process video for you kindly watch the complete video: https://streamable.com/6yj5cr

    Please check your customization code and correct it in order to solve your issue.

    Regards 8Themes Team.

    Avatar: Eduard
    Eduard
    Participant
    August 12, 2022 at 07:44

    ok thank you very much

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