Return to previous page

Bug Add to cart Popup not showing corectly

This topic has 5 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Eduard

Eduard

Participant

August 11, 2022 at 14:08

Hello, I have a problem with the add to cart popup for products.
when I click on add to cart on the home page, it goes directly to my cart without saying anything, I would like that pop-up to always open at every add to cart button on the entire site.
only when I enter in the product the pop up appears correctly.
we have attached a video with a video so you can see what it is about.

https://www.veed.io/view/e42c5750-674e-4281-b31a-613db322ef82

Please, contact administrator
for this information.

#331556 Copied Theme version: 8.2.4 WooCommerce version: 6.7.0

4 Answers

Rose Tyler

Support staff

August 11, 2022 at 15:13

Hello,

Thanks for using our theme and for contacting us.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check Add to cart then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

#331565 Copied

Eduard

Participant

August 11, 2022 at 15:33

I try nothing, not working please help me :(((

#331569 Copied

Awais Ahmed

Participant

August 12, 2022 at 07:35

Hello, @Eduard,

The issue is caused by the customization code you added to the child theme. Because when I go to the child theme function.php file and then I comment the code you added, your issue was resolved now the popup appears just fine right after the add to cart product.

I have made a complete process video for you kindly watch the complete video: https://streamable.com/6yj5cr

Please check your customization code and correct it in order to solve your issue.

Regards 8Themes Team.

#331597 Copied

Eduard

Participant

August 12, 2022 at 07:44

ok thank you very much

#331602 Copied
Tagged: cart, popup, template, woocommerce, wordpress
Viewing 5 results - 1 through 5 (of 5 total)