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Bug in latest update – lost loads of work

This topic has 6 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

Wissel

Participant

February 27, 2017 at 12:43

Just updated to latest version and update has killed all custom sidebars. They are still there, but all content has gone. All 55 of them, each with custom galleries and other items.

I now have to build them all again which will take about 2 days.

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5 Answers

Olga Barlow

Support staff

February 27, 2017 at 14:20

Hello,

As a rule, such happens only if you switch to another theme or to child theme. Then widgets goes to Inactive Widgets areas http://prntscr.com/edyu6d

Did you change theme name or enable child theme? What way did you use to update theme: FTP or auto update?

Regards

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Robert

Participant

February 27, 2017 at 17:49

This also happened to me. Whatever theme I use, I always change the theme folder name in order to ‘white-label’ the theme and set it to something related to the site itself (as well as references to the new folder name within style.css). The folder name also changes as I add the version number on the end to know what version is installed. When I updated xstore before I didn’t have problems every time, but this time all the sidebars and widget areas disappeared or appeared in the wrong places. Something about updating from v3.8 to 3.8.1 was messed up. I don’t generally have problems with most other WordPress themes, but XStore seems to be problematic sometimes when updating. I think that your development team should take into account that some of us change the theme folder name from xstore to something we choose related to the site.

To fix this, I find that I have to “activate” the theme variant again, and then import my own saved options.json exported file to reinstate colour changes. I also have screenshots of where all the widget areas are supposed to be so I can move them back to the right position. Its a pain to do this every update to be honest. it shouldn’t have to be this way just because you have a different folder name or introduce versioning to the folder name.

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Olga Barlow

Support staff

March 2, 2017 at 19:26

Hello, @themadguru,

Very likely, problem is related to renaming. Once you rename theme your site switch to default them. Next time, don’t rename old theme folder. Just open xstore folder with new version select all the files, them drog&drop files into your theme folder with overwriting http://prntscr.com/ef7kje
That’s all and you don’t need to rename old theme version, copy new folder, rename xstore theme folder. Just copy&replace files inside the folder.

Regards

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Robert

Participant

March 2, 2017 at 19:31

Olga

Understood. What I don’t understand is why this problem happens with xstore and not all other themes though. I can name several WordPress themes that I don’t have this issue with. But from now on, I won’t include folder name changes for every version. Hopefully overwriting the contents as you mention will solve it.

Thanks

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Olga Barlow

Support staff

March 2, 2017 at 20:30

Hello,

Maybe other themes do not have custom sidebar option. It could be the reason.

Regards

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Tagged: latest update, lost work, templates, woocommerce, wordpress
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