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Bug on last update - by xxxsok28xxx - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

  • Avatar: xxxsok28xxx
    xxxsok28xxx
    Participant
    September 26, 2018 at 08:39

    i have bug on last update plugin core and theme

    see the scrennshots

    this happen when update the theme and the core plugin

    now i have backup and restore the old thems and plugin and database

    to work any help ? ty

    https://prntscr.com/kyttns

    https://prntscr.com/kyttq4

    can fix it ?

    Please, contact administrator
    for this information.
    #199968 Copied Theme version: Version 4.28.1 WooCommerce version: 3.4.5
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 09:00

    Hello,

    Please provide us with temporary wp-admin and FTP so we can help you with the update.

    Regards

    #199971 Copied
    Avatar: xxxsok28xxx
    xxxsok28xxx
    Participant
    September 26, 2018 at 09:49

    ok i sent you the onfo

    Please, contact administrator
    for this information.
    #199974 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 09:55

    Hello,

    Please check FTP access http://prntscr.com/kyuvtr

    Regards

    #199975 Copied
    Avatar: xxxsok28xxx
    xxxsok28xxx
    Participant
    September 26, 2018 at 11:35

    ok

    Please, contact administrator
    for this information.
    #199981 Copied Theme version: Version 4.28.1 WooCommerce version: 3.4.5
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 26, 2018 at 16:41

    Hello,

    Check the site now.

    Regards

    #200001 Copied
    Avatar: xxxsok28xxx
    xxxsok28xxx
    Participant
    September 26, 2018 at 17:49

    Not working correcly have many bug woocomerce bug also carusel have on home page 3photos display only 1 and many

    #200006 Copied
    Avatar: xxxsok28xxx
    xxxsok28xxx
    Participant
    September 26, 2018 at 18:48

    miss same buttons from woocomerce

    the mask working now and the site

    only the buttons miss look here

    https://prntscr.com/kz2bfk

    #200008 Copied Theme version: Version 4.28.1 WooCommerce version: 3.4.5
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 28, 2018 at 09:44

    Hello,

    We have checked your site and problem is caused by the third-party plugin http://prntscr.com/kzpctu
    Buttons are ok if you disable it http://prntscr.com/kzpbid
    If plugin is enabled you don’t have buttons even with the default theme http://prntscr.com/kzp9bo

    Regards

    #200134 Copied
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