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Bug on product page, clicking on the reviews when the reviews tab is the first tab

This topic has 5 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Clau8826

Participant

March 28, 2023 at 11:55

Hi,

There is a bug on the product page in this situation:

1. Set the reviews as the first tab in the order
3. Set the tabs as accordion
2. Enable the option Set the first tab to be opened on page load
3. Click on the review from under the product title. It will scroll down the page to the reviews section but during this scroll it will CLOSE the tab

As a workaround you can set the reviews to be show outside of the tabs but it doesn’t give the desired look in this case

Thank you

#351505 Copied Theme version: 9 WooCommerce version: 7

4 Answers

Rose Tyler

Support staff

March 28, 2023 at 12:55

Hello, Clau8826,

Thank you for contacting us and for using XStore.

Could you please provide URL of your site, temporary wp-admin, and FTP access?

Thank you for your cooperation.

Kind Regards,
8theme team

#351516 Copied

Rose Tyler

Support staff

March 28, 2023 at 15:39

Hello, Clau8826,

Please download single-product-builder.min.js file by this link – https://we.tl/t-H893Ti7ztA and reupload it into xstore/js/modules folder via FTP.
Clear cache and check how it works then.

Kind Regards,
8theme team

#351540 Copied

Clau8826

Participant

March 28, 2023 at 18:27

Hi Rose,

Thank you. Replacing the js file fixed the issue.
It’s really not ideal because now when i click on the number of reviews it scrolls to the reviews section and it opens the accordion. Normally because the accordion with the reviews was already opened at page load it should just scroll to it. Now during the scroll it closes it like before but at least when i reaches the section it opens it again 🙂
It creates an odd animation due to this but at least it works 🙂 Perhaps for the future theme update the fix can be fixed further. I am happy to test a new file version if you need.

Thank you very much again I appreciate it

#351562 Copied

Rose Tyler

Support staff

March 29, 2023 at 12:11

Hello, Clau8826,

Thank you for the detailed test and reply.

We regret to inform you that there is no way to improve the situation when the Reviews tab is the first one.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351631 Copied
Tagged: product page, reviews, themes, woocommerce, wordpress
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