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BUG on Where do you want to display your header?

This topic has 8 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

Dani

Participant

November 8, 2019 at 19:24

We create a new header, then asign to some pages and all was fine. Now we try to edit and access “Where do you want to display your header?” but this option stay hanged.

#224647 Copied Theme version: 6.2 WooCommerce version: 3.8.0

7 Answers

Rose Tyler

Support staff

November 9, 2019 at 09:38

Hello,

Please record a short video of the problem. You can use Gyazo GIF https://gyazo.com/download?lang=en
Also, provide temporary wp-admin and FTP access.

Regards

#224664 Copied

Dani

Participant

November 9, 2019 at 19:27

Sorry Rose, have no time to videos now.
We already do a dirty patch to resolve it.

But we buy another licence and install it in another site ( XStore same version) and “ADD NEW Multiple headers” buton dont work at all. Do nothng.

#224693 Copied

Rose Tyler

Support staff

November 9, 2019 at 19:48

Hello,

Do you use the theme – 6.2 version and Core plugin – 1.5 version?
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then. Let us know the result.
Do you see any error in browser console?
Provide us with URL and temporary wp-admin access, so we can take a closer look.

Regards

#224695 Copied

Dani

Participant

November 9, 2019 at 20:36

All third-party plugins are disable.

XSTORE Versión: 6.2
CORE Versión 1.5

Please contact administrator
for this information.

#224698 Copied

Rose Tyler

Support staff

November 10, 2019 at 08:45

Hello,

Thanks for the reply.
I’ve sent this problem to one of our developers.
Please provide temporary FTP access also.

Regards

#224708 Copied

Dani

Participant

November 10, 2019 at 13:52

Sorry but our client havo not FTP acces in his administrated wordpress plan.
You cant arranged it without this acces ?

Since we buy this wordpress theme every upgrade is full of bugs.
You sale this product like a pro tool but it works like a beta.
Please fix all seriousi bugs and make a functionally release.

#224733 Copied

Rose Tyler

Support staff

November 10, 2019 at 16:12

Hello,

Sorry for the inconvenience.
Once our developers find a solution to the problem, it will be included in the next update of the theme.

We are doing our best to make the XStore better, and very grateful to you for being our customer. If you have any feature requests or suggestions, please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/

Regards

#224744 Copied
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