Return to previous page

Bug – Product Categories Widget - by sorrex

This topic has 10 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

sorrex

Participant

September 4, 2021 at 06:47

There is a weird behavior in Category Widget – open/close suddenly.

How to replicate:
1. open https://naskenuj.sk/xstore_organic_02
2. In MainMenu open Grain item, it will open right side Categories menu
3. Click on Grain 1 submenu. When it opens Grain 1 products page, you can still use icon to close/open Grain menu.
4. Click on Grain 2 submenu. When it opens Grain 2 products page, you can not use icon to close/open Grain menu again.
5. As you will switch among various Gains 1-3, the behavior will be more strange.

#301268 Copied Theme version: 4.0.5 WooCommerce version: 5.6.0

9 Answers

Rose Tyler

Support staff

September 4, 2021 at 10:44

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.

Regards

#301291 Copied

sorrex

Participant

September 4, 2021 at 10:58

credentials provided in private content

Please contact administrator
for this information.

#301295 Copied

Rose Tyler

Support staff

September 4, 2021 at 12:06

Credentials are incorrect. Please check them.

Regards

#301298 Copied

sorrex

Participant

September 4, 2021 at 12:19

Copy&Paste Error 🙂

sorry for inconvenience.

Please contact administrator
for this information.

#301300 Copied
Rose Tyler

Support staff

September 4, 2021 at 12:41
Thanks for wp-admin access. Unfortunately, can’t connect to your server:

Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out". Error: Could not connect to server

Contact your hosting provider and ask about assistance, maybe there is restriction by ip or something else.

Regards
#301303 Copied
sorrex

Participant

September 4, 2021 at 13:41

hmmm, we have tested access and it seem to be working, they tried VPN access as well. Bit deeper could be ispectod on monday.

Any way the installation is clean Organic 2 demo, just added subdirectories Grain 1-3 to main category Grain. No other plugins or theme modifications.

#301305 Copied

Rose Tyler

Support staff

September 4, 2021 at 13:52

I was able to recreate the problem on a test site. I will let you know once get a solution from our developers.

Regards

#301308 Copied

sorrex

Participant

September 5, 2021 at 21:30

Hello Rose,
I have another bug related to same widget, so it would be fine to solve them both together.

How to recreate:
1. Go to mobile menu, switch to Categories
2. There are 3 levels of Grain category
3. Open level0 – Grain and level1 Grain 1
4. Close level1 by clicking on icon
5. Expected behavior – level1 closed, level0 opened

Wrong behavior – level1 disapear, level0 reamins open even if no sublevels are visible. Next you must first close level0 to be able open it again ( 2 clicks ).

see: https://dropmefiles.com/ElaDk

login credentials remain

#301376 Copied

Rose Tyler

Support staff

September 6, 2021 at 10:27

Hello,

Both issues will be fixed in the next theme update. It will be released within 2 days.

Regards

#301413 Copied
Viewing 10 results - 1 through 10 (of 10 total)