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BUG | Widget ”Banners” makes the page go down

This topic has 3 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

Rafael Santos

Participant

October 25, 2024 at 23:27

Hello,
I tried the widget Banners from xstore and tried to save the page it said server error 500 or 600 and when trying to open with elementor from admin, it wouldn’t open anymore.

Thankfully I had my main page still open and was able to delete that widget.

I don’t want to use it but I’m reporting

#420535 Copied Theme version: 9.4.1

2 Answers

Tony Rodriguez

Support staff

October 26, 2024 at 05:55

Hello, @Rafael Santos,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed the banner widget on our test site and did not encounter any issues. It appears to be functioning correctly.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#420543 Copied

Andrew Mitchell

Support staff

October 26, 2024 at 13:45

Dear Rafael Santos,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#420584 Copied
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BUG | Widget ”Banners” makes the page go down

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