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Bugs after updating theme - by rameez - on WordPress WooCommerce support

This topic has 40 replies, 4 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

rameez

Participant

July 19, 2021 at 13:10

https://prnt.sc/1c6peoo
After updating I am getting this error my wp-admin area got too much slow too please can you figure it out whats wrong……..front end performance also reduced you may find gtmetrix score good but it was much better before update also I am loading many sections in lazy load so speed should be much better then this
https://prnt.sc/1c9xi1n
All media showing this its happening after theme update please let me know how can i fix it

Please, contact administrator
for this information.

#294776 Copied Theme version: 8.0

39 Answers

Olga Barlow

Participant

July 19, 2021 at 14:39

Hello,

1) I don’t see the mentioned errors in the console https://prnt.sc/1d1qr9z
Speed score is ok https://gtmetrix.com/reports/cosmeticplanetpk.com/oTThGtCr/

2) Provide us with FTP access to your site to check the issue with the preview images in the admin panel.

Regards

#294798 Copied

rameez

Participant

July 19, 2021 at 15:11

details provide please be careful………and please update me soon

Please contact administrator
for this information.

#294802 Copied

Olga Barlow

Participant

July 19, 2021 at 19:52

Hello,

We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files.

Regards

#294886 Copied

rameez

Participant

July 19, 2021 at 19:57

Using Cpanel you can edit files my ftp details are not working for some reason

#294889 Copied

rameez

Participant

July 20, 2021 at 05:49

Ok I have attached ftp details too make sure you changes only in betasite folder you can also use cpanel if you found any limitation

Please contact administrator
for this information.

#294927 Copied

Olga Barlow

Participant

July 20, 2021 at 08:26

Hello,

I have updated theme to version 8.0.1 where this bug was fixed. Check now.

Regards

#294937 Copied

rameez

Participant

July 20, 2021 at 09:34

Thanks its fixed now but wp-admin is still slow

please can you suggest me some thing related to front end speed I know I have asked before too but its really important factor

#294944 Copied

Olga Barlow

Participant

July 20, 2021 at 09:40

Hello,

Our theme does call any additional styles or scripts for the wp-admin, we improved lazy loading and forget to disable it for the admin but fixed it in 8.0.1 version as you can see, so any other requests. So, don’t have any idea why this is slow for you.

Frontent speed score is ok https://gtmetrix.com/reports/cosmeticplanetpk.com/RsWSP1xy/
Try to use CDN to speed it up.

Regards

#294946 Copied

rameez

Participant

July 20, 2021 at 10:58

Could you please check why first image in home slider load for some time and it vanishes it happening with all images in slider it shows white space do check in incognito mode

https://prnt.sc/#google_vignette
For this product row lazy load is disabled but it still load in a lazy load also this is happening with images with slider

In home page cart and whishlist not working check by adding some item it will still show zero and also not showing in drop down like before

https://prnt.sc/1dje3v7
Login button should same as my theme background: #9f3759 it changed automatic

Please contact administrator
for this information.

#294967 Copied

Olga Barlow

Participant

July 20, 2021 at 19:49

Hello,

If you don’t like lazy loading of the images you can disable it in Theme Options > Speed Optimization > Image loading type > choose Default.

I don’t see the problem with the cart/wishlist popup https://gyazo.com/23c110297c1eef0865517c2ac00b9339

Regards

#295058 Copied

rameez

Participant

July 22, 2021 at 10:24

https://prnt.sc/

Cart and whishlist not working in home page check properly

https://prnt.sc/1eb0ijx
go to any product add it it will keep loading cart dropdown design is also broke cart and whishlist showing in other pages but in home

Regarding lazy load in last version of theme we have an option to lazy load section manually

In wp admin I am not able to navigate to theme options

this update has break many things I am very disappointed

My main site which is
http://cosmeticplanetpk.com/ is also gut buggy please let me know what changes you made in server

#295376 Copied

rameez

Participant

July 22, 2021 at 11:57

Its solved i change image loading again to lazy and all issues resolve I am not sure how this feature is effecting other site too

#295397 Copied

John Holden

Participant

July 22, 2021 at 15:35

Hello

Thank you so much for your kind words.

We are glad to know that your issues was fixed if you face any issue let us know we are always here to provide you customer support.

John Holden

#295453 Copied

rameez

Participant

July 25, 2021 at 17:13

https://prnt.sc/1frdq1d
First image in slider always show empty space please can you fix it and on changing slides it show image after big delay why ?

Please try to add product from home page it took a lot of time it work fines from product page

Please contact administrator
for this information.

#295941 Copied

rameez

Participant

July 26, 2021 at 07:48

please check this issue too Add any product in cart from product page and go back to home cart will not show you any product try this on incognito mode

#295978 Copied

Olga Barlow

Participant

July 26, 2021 at 17:12

Hello,

You can manage the slides animation speed and image animation speed in the slider settings https://prnt.sc/1g7kiqe Set it according to your needs.

I don’t see problem with the add to cart on the home page https://gyazo.com/3d23bdfb8c62be924e5845f0a822985e

Regards
Regards

#296128 Copied

rameez

Participant

July 26, 2021 at 17:16

Add any product in cart from product page and go back to home cart will not show you any product try this same happens with wishlist try different scenarios for add to cart to get better idea on incognito mode

#296130 Copied

Olga Barlow

Participant

July 26, 2021 at 21:32

Hello,

Read this post and follow the instruction https://docs.wp-rocket.me/article/1436-mini-cart-cached-already-has-product-in-it

Regards

#296171 Copied

rameez

Participant

July 27, 2021 at 07:09

I enable wc fragment option from theme features it fixed cart but not whishlist

#296224 Copied

Olga Barlow

Participant

July 27, 2021 at 11:19

Hello,

Try this https://docs.wp-rocket.me/article/875-using-wp-rocket-with-yith-woocommerce-wishlist

Regards

#296264 Copied

rameez

Participant

July 30, 2021 at 19:43

Cart still not working after enabling fragment script it always shows 3 items in cart in home page please look it

Please contact administrator
for this information.

#297048 Copied

Olga Barlow

Participant

July 31, 2021 at 11:14

Hello,

Check now, please. I followed the instructions that I sent to you and excluded mini cart and wishlist cookies from the cache http://i.prntscr.com/DgtWJ_RPQxi620o280Dylw.png

Regards

#297122 Copied

rameez

Participant

August 1, 2021 at 08:16

So do i need to keep enable fragment script or it can work without it too ?

#297200 Copied

Olga Barlow

Participant

August 2, 2021 at 11:27

Hello,

Keep that enabled.

Regards

#297306 Copied

rameez

Participant

August 2, 2021 at 13:58

Its solved to some extend not fully If new visitor visits cart shows 3 items once user visit cart then it shows empty from now onward cart work fine through whole website

#297337 Copied

Olga Barlow

Participant

August 2, 2021 at 19:07

Hello,

I don’t see any item in cart if checking your site https://prnt.sc/1iffpm4
If I add to cart then the product appears in the cart. So, I don’t see the mentioned issue anymore.

Regard

#297387 Copied

rameez

Participant

August 6, 2021 at 13:17

https://prnt.sc/1jujc0q

Add any product to cart close website reopen it again cart will not work please check above picture

#297972 Copied

Olga Barlow

Participant

August 6, 2021 at 15:28

Hello,

Keep this option disabled https://prnt.sc/1jvvuj9 and try now.

Regards

#297990 Copied

rameez

Participant

August 7, 2021 at 06:24

Its still there in desktop
Does wp rocket slow downs wp – admin area ?

#298037 Copied
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