Return to previous page

Bugs in the single product “in stock” and “Collapsed Reviews On Mobile”

This topic has 8 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

Kelgor

Participant

October 31, 2022 at 01:43

Hi,

First of all, the “don’t show stock” option doesn’t work.

As I show in the following image it is deactivated, but it continues to show me in the products

https://gyazo.com/d990062f28bd00d9bd8112a04040a470

I also want to disable it in the search bar, but I can’t find the option to not show “in stock” when someone searches for a product

https://gyazo.com/fc6204300c779be57f5c227566bfe10f

Finally, the “Collapsed Reviews On Mobile” option does not work, they are always shown displayed and the button does not work.

https://gyazo.com/f7c114b3d3dd1e7ec5b94d0cbba011bf

Test on this product in mobile version:

https://moydog.com/p/caravaca/

Summary:

– “In Stock” bug
– “reviews mobile version” bug

Bonus: ¿How to disable “in stock” in search bar products”

Thank you very much!

Please, contact administrator
for this information.

#337552 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

7 Answers

Tony Rodriguez

Support staff

October 31, 2022 at 08:25

Hello, @Kelgor,

1- Following are your site images as you can see when the option is disabled the stock doesn’t appear and when the option is enabled it works: https://postimg.cc/8746b3g3 and https://postimg.cc/6ymqcGHr there is no issue with the option works fine.

2- By default, the search finds all the products if you want to hide the out-of-stock products from the search results you have to edit the products from the Dashboard >> Products >> All Products >> then quick edit the out-of-stock product and set the visibility as per your need check the settings image: https://postimg.cc/RWvmcCm7 and here is the resulting image: https://postimg.cc/Z9V6TqbV I hope you understand.

3- I have checked the issue on my personal mobile and it works just fine. There is no issue as you can see in this video: https://streamable.com/4u8lgx please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#337571 Copied

Kelgor

Participant

October 31, 2022 at 12:14

WOW! thanks for replying so quickly!

In relation to point 1, it is true that the “Caravaca” product that is shown in the “single Product” edition works correctly.

As you show in the images.

The problem is that Caravaca is a product without the “manage inventory” option because it is a test product.

https://gyazo.com/ae17ce71058ad88534aa280b37ff54a2
https://gyazo.com/98b291bf09bcba4a506c528c5fd571d1

All the other products are inventory managed as normal, and that is where it is wrongly displayed.

https://gyazo.com/a4a16818b3093121f25a561b8209eda4
https://gyazo.com/6b786e41c490cfe82adefd6529fe292d

The problem is replicated when dealing with variable products

https://gyazo.com/dca3c99ee3c99316801e3c8e23eac497

The “Collapsed Reviews On Mobile” is now working, thanks.

Thank you very much!

#337596 Copied

Rose Tyler

Support staff

November 1, 2022 at 10:32

Hello,

Please provide FTP access.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#337637 Copied

Kelgor

Participant

November 2, 2022 at 14:24

OK, Thanks

Please contact administrator
for this information.

#337734 Copied

Rose Tyler

Support staff

November 2, 2022 at 15:55

Hello,

Thanks for the access. What is the path to the theme folder?

Regards

#337745 Copied

Kelgor

Participant

November 3, 2022 at 00:54

there you have it

Please contact administrator
for this information.

#337763 Copied

Rose Tyler

Support staff

November 3, 2022 at 14:31

Hello,

Fixed on your site. Please clear cache and check. Also, it was added in new theme version
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#337814 Copied
Tagged: bugs fixes, collapsed reviews, mobile friendly, seo optimized, single product in stock, wordpress woocommerce
Viewing 8 results - 1 through 8 (of 8 total)