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Bugs When Updating Theme - by Scott - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

Scott

Participant

September 10, 2021 at 13:30

Hi there.

I’m having an issue with the theme. You can see when you visit https://trophies.co.za/ that it seems there is a duplicated header/menu. I then updated the theme and the site looked very different – I had to restore a backup. I have set up a staging site and done the update there so you can see what I mean.

How can I fix this update issue?

Thank you.

Please, contact administrator
for this information.

#301886 Copied Theme version: 7.0.2 WooCommerce version: 5.8.1

7 Answers

Olga Barlow

Support staff

September 10, 2021 at 13:54

Hello,

Could you, please, restore the copy of your site before the update?
Do this and reply back. We’ll take a closer look at the problem after that.

Regards

#301893 Copied

Scott

Participant

September 10, 2021 at 14:07

The copy on trophies.co.za is the version before updating the theme. The staging site has the updated theme version. Please see the private notes for the link to that.

#301898 Copied

Olga Barlow

Support staff

September 10, 2021 at 14:53

Hello,

I have updated production site and created header using header builder. Point is that we removed built-in header layouts and you can use Theme Options > Header builder only to create header.
Check your site now.

Regards

#301902 Copied

Scott

Participant

September 13, 2021 at 07:29

Hi Olga

Thanks, it’s starting to look better. Originally, the ‘All Departments’ dropdown menu on the left was permanently open on desktop. I see now that you have to hover to open it up. Is this feature no longer available?

#302056 Copied

Olga Barlow

Support staff

September 13, 2021 at 15:43

Hello,

Go to Theme Options > Header builder > All department > Change All Departments Visibility according to your needs.

Regards

#302121 Copied

Scott

Participant

September 14, 2021 at 08:53

Thank you for your assistance. If I require anything further I will be in touch.

#302178 Copied

Rose Tyler

Support staff

September 14, 2021 at 09:00

Hello,

You’re welcome!

Regards

#302179 Copied
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