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Built-in email builder | Woo Subscription email templates are missing

This topic has 22 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Farhad

Farhad

Participant

July 27, 2021 at 02:55

Hi,
I have the Built-in email builder enabled and works fine for almost all emails. It’s just the emails regarding subscriptions/renewals are all overwritten by the XStore email builder but the templates are not listed like the others.

Please, contact administrator
for this information.

#296202 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2

21 Answers

Olga Barlow

Support staff

July 27, 2021 at 15:35

Hello,

We use default WooCommerce hooks and functions to load templates. Probably that plugin register emails in different way that other WooCommerce emails and that’s why it’s not available for Email builder. So, contact the plugin author to find our why do they register emails in other way than default WooCommerce emails.

Regards

#296332 Copied

Farhad

Participant

July 27, 2021 at 16:49

The plugin is WooCoomcerse Subscriptions by Woocommerce.
Here is a sample email HTML template description:
To override and edit this email template copy woocommerce-subscriptions/templates/emails/customer-on-hold-renewal-order.php to your theme folder: xstore-child/woocommerce/emails/customer-on-hold-renewal-order.php.

#296361 Copied

Olga Barlow

Support staff

July 29, 2021 at 09:13

Hello,

Check now, please. Do you have all the necessary templates now http://prntscr.com/1hhgokl ?

Regards

#296654 Copied

Farhad

Participant

July 29, 2021 at 20:08

All emails related to the Subscription are still missing.
here is an example:
https://paste.pics/5c12bb435c26a8b2f9b524ab355e2e8e
https://paste.pics/9a33f19edb14c85ba98daf6e4693d1d4

#296806 Copied

Olga Barlow

Support staff

July 30, 2021 at 10:13

Hello,

Because we don’t have pre-built templates for these emails. You need to create them by yourself (Add new button) and choose the necessary type in the settings http://i.prntscr.com/5B8e_pPwRbCj-lHQPo37dQ.png

Regards

#296910 Copied

Farhad

Participant

August 9, 2021 at 02:19

Hi Olga,
I could create new email templates for the Woocommerece Subscription plugin, thanks for your help.
However, there are still other plugins with email messages that are not listed on XStore email builder “Email type” drop-down menu.
here is an example:
to overwrite copy woocommerce-gateway-stripe/templates/emails/failed-renewal-authentication.php to your theme folder: xstore-child/woocommerce/emails/failed-renewal-authentication.php

I have copied the file to the XStore emails folder, and the message has changed to:
This template has been overridden by your theme and can be found in: xstore-child/woocommerce/emails/failed-renewal-authentication.php.

but yet it doesn’t show up on the editor page email type menu.
I would be thankful you check this out for me.

#298229 Copied
Olga Barlow

Support staff

August 9, 2021 at 16:45
Hello,

You may copy and change that file only if you want to customize the template without using the email builder. If you want to use builder then remove xstore-child/woocommerce/emails/failed-renewal-authentication.php.

Add the below code to child theme functions.php to enable template for the email builder
```
add_filter('viwec_accept_email_type', function($emails) {
	$emails[] = 'failed_renewal_authentication';
	$emails[] = 'failed_preorder_sca_authentication';
	$emails[] = 'failed_renewal_authentication';
});
```
Regards
#298316 Copied
Olga Barlow

Support staff

August 9, 2021 at 16:45
Hello,

You may copy and change that file only if you want to customize the template without using the email builder. If you want to use builder then remove xstore-child/woocommerce/emails/failed-renewal-authentication.php.

Add the below code to child theme functions.php to enable template for the email builder
```
add_filter('viwec_accept_email_type', function($emails) {
    $emails[] = 'failed_renewal_authentication';
    $emails[] = 'failed_preorder_sca_authentication';
    $emails[] = 'failed_renewal_authentication';
    return $emails;
});
```
Regards
#298317 Copied
Farhad

Participant

August 9, 2021 at 18:38

I removed those files from xstore-child/woocommerce/emails and added the code to the functions.php. now there is a new error message that appears on both the Email Builder Templates Page & the Editor pages:

Warning: in_array() expects parameter 2 to be array, null given in /home/customer/www/choovio.com/public_html/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/utils.php on line 149

Warning: in_array() expects parameter 2 to be array, null given in /home/customer/www/choovio.com/public_html/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/utils.php on line 149

#298334 Copied

Olga Barlow

Support staff

August 10, 2021 at 18:07

Hello,

Provide us with working FTP access to your site. We’ll check the issue in more detail.

Regards

#298442 Copied

Farhad

Participant

August 10, 2021 at 18:40

Here you are!

Please contact administrator
for this information.

#298445 Copied

Olga Barlow

Support staff

August 11, 2021 at 17:55

Hello,

WP Dashboard is ok but we can’t connect to your FTP https://prnt.sc/1mxk0z9

Regards

#298553 Copied

Farhad

Participant

August 11, 2021 at 18:09

Try this please

Please contact administrator
for this information.

#298555 Copied

Olga Barlow

Support staff

August 12, 2021 at 13:37

Hello,

Thank you. I passed your request to our developers. I’ll inform you once they fix the warnings.

Regards

#298666 Copied

Olga Barlow

Support staff

August 12, 2021 at 14:36

Hello,

Fixed. Check now.

Regards

#298677 Copied

Farhad

Participant

August 13, 2021 at 02:14

The error message is gone and it’s listed on the drop-down menu, thank you!
Would you mind help me get the add_filter code for others as well? here is the list:
– woocommerce-gateway-stripe/templates/emails/failed-renewal-authentication-requested.php
– woocommerce-gateway-stripe/templates/emails/failed-preorder-authentication.php
– woocommerce-back-in-stock-notifications/templates/emails/back-in-stock-notification-confirm.php
– woocommerce-back-in-stock-notifications/templates/emails/back-in-stock-notification-received.php

appreciate it!

#298722 Copied

Olga Barlow

Support staff

August 14, 2021 at 10:36

Hello,

Added. Next time you can edit the mentioned filter https://prnt.sc/1ohnf1n by yourself if you need to add any other emails, just add email id to the list

Regards

#298849 Copied

Olga Barlow

Support staff

August 14, 2021 at 10:37

Hello,

Added. Next time you can edit the mentioned filter https://prnt.sc/1ohnf1n by yourself if you need to add any other emails, just add email id to the list

Regards

#298850 Copied

Farhad

Participant

August 14, 2021 at 19:59

Thank you very much Olga, it all works fine.
My last question in this thread would be where do I find the email ids in the future?
like this one: bis_notification_received

#298897 Copied

Olga Barlow

Support staff

August 16, 2021 at 12:15

Hello,

In the plugin files. For example, https://prnt.sc/1pof0hl

Regards

#298990 Copied

Farhad

Participant

August 16, 2021 at 17:25

Very helpful! Thank you very much for your awesome support.

#299032 Copied
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Built-in email builder | Woo Subscription email templates are missing

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