Bunch of decommissioned testing domains showing up with licences, but not the actual live domain

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: Bas_Kling
    Bas Kling
    Participant
    October 2, 2023 at 11:16

    Hi,

    not having logged in to the support dashboard, I’ve noticed this new overview of registered license domains. It struck me that a lot of old and decommissioned domains are shown (why? nothing’s hosted there) and our actual live site/domain isn’t listed.
    Please explain/help

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2023 at 12:15

    Hello, Bas Kling,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Kind Regards,
    8theme team

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 2, 2023 at 13:15

    Hello Rose,

    Thanks for getting back to me. Obviously, we know how to register the theme, as we’ve been using it for over 3 years.
    My question is half answered: why doesn’t the overview list our live website’s domain?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2023 at 14:09

    Hello, Bas Kling,

    Maybe it was registered a long ago.
    Go to your site dashboard > XStore > Welcome panel > unregister the theme and register it one more time. The site will appear in the list then.

    Kind Regards,
    8theme team

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The issue related to '‘Bunch of decommissioned testing domains showing up with licences, but not the actual live domain’' has been successfully resolved, and the topic is now closed for further responses

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