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Burger is not working in the homepage with # in the URL also

This topic has 6 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

civetcafe

Participant

January 20, 2018 at 21:33

Hello,

I am using Samsung s8+ in mobile view the burger is not working and I cannot press it. When I type to civetcafe.fr, its okay.

Also in my Homepage i get # in the UrL. Just the homepage in mobile view also.

http://prntscr.com/i38a3p

How to fix this? Thank you

#182513 Copied

5 Answers

Rose Tyler

Support staff

January 22, 2018 at 11:59

Hello,

To remove # please edit headers/double-menu.php http://prntscr.com/i3uz3l > http://prntscr.com/i3uz9u
Also, this fix will be included in next theme update.

Please describe in details the burger problem.

Regards

#182598 Copied

civetcafe

Participant

January 22, 2018 at 21:20

Hello,

1. If I edit the headers/double-menu.php Do I need to copy this and put in the child theme then edit? Or I can edit directly in the xtore headers?

2. For the burger problem,

I am using my mobile phone and I cannot press the Burger Icon that includes all the menu.
How can I fix this?
If I have a customer go to my website, how they can navigate into the website through mobile?
Is there any solution for this?

If I am the customer if the burger icon is not working, I will imagine the website has a bug and I will exit quickly.

Thank you.

#182670 Copied

Rose Tyler

Support staff

January 23, 2018 at 11:11

Hello,

1. You may do this in the file of the parent theme, because of this also will be changed in next theme update.
2. Unfortunately, we can’t recreate the problem. I’ve checked your site on different mobile devices and browsers and looks like the menu works fine.
Please try to clear browser cache and check the menu one more time. Try to check the problem on another device.

Regards

#182712 Copied

civetcafe

Participant

January 25, 2018 at 18:45

Hello, I have an update.
After removing the # in the URL, the problem with the burger also resolved.
Thanks

#183035 Copied

Rose Tyler

Support staff

January 26, 2018 at 08:06

Hello,

Great.
Have a nice day.

Regards

#183052 Copied
Tagged: burger, homepage, url, woocommerce, wordpress
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