Return to previous page

Button links do not work on the website.

This topic has 8 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Andrew Mitchell

Marlon

Participant

November 8, 2024 at 11:08

Hello,

The links on the buttons are not working, you click on them and they don’t take you anywhere.

Could you look into this? This has never happened to me in this template with other websites, I’ll send you screenshots.

Thanks!

Please, contact administrator
for this information.

#422473 Copied

7 Answers

Tony Rodriguez

Support staff

November 8, 2024 at 12:05

Hello, @Marlon,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#422483 Copied

Marlon

Participant

November 8, 2024 at 19:11

Hi,

I have already deactivated all the plugins except xStore and woocommerce and the links still do not work.

Thanks!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#422545 Copied

Tony Rodriguez

Support staff

November 9, 2024 at 05:37

Hello, @Marlon,

Thank you for providing us with access to the wp-admin panel.

We have thoroughly reviewed your website and did not encounter any issues. The banner links appear to be functioning correctly. For your reference, we have recorded a video demonstrating this, which you can view via the link provided in the private content area.

We kindly suggest clearing your browser cache and checking the website again.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#422551 Copied

Marlon

Participant

November 13, 2024 at 20:38

Hi,

I’ve noticed that it has started to work, which is very strange since the link didn’t appear on the main page. I have another problem, and I think it might be related to the cache, as I’ve been checking and it’s caching through Redis. I’ve changed the ‘Promo Text’ but it isn’t showing up. Could that be the reason? Could you help me review it?

Thanks!

Content is visible for topic creator and
support staff only.

#423261 Copied

Tony Rodriguez

Support staff

November 14, 2024 at 06:41

Hello, @Marlon,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

To edit the header, please navigate to **XStore Builders > Header Builder** and use **Elementor** to make the necessary changes according to your requirements. Once done, don’t forget to update the changes. https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this resolves your concerns. Should you need any further assistance, please feel free to reach out.

Best regards,
8Theme Team

Content is visible for topic creator and
support staff only.

#423283 Copied

Marlon

Participant

November 14, 2024 at 17:21

ok thanks!

#423467 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 17:21

Dear Marlon,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#423468 Copied
Viewing 8 results - 1 through 8 (of 8 total)