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Buttons not working when clicking on an image.

This topic has 6 replies, 3 voices, and was last updated 2 months ago ago by Jack Richardson

VincentC

Participant

January 30, 2025 at 11:12

Hello,

When we click on an image some actions are not working. Only the close button is working. For example on the following product:

The Zoom in, share and full screen button aren’t working. Check Screenshot attached.

Kind Regards,

Please, contact administrator
for this information.

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5 Answers

Rose Tyler

Support staff

January 30, 2025 at 12:14

Hello, VincentC,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Best Regards,
8Theme’s Team

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VincentC

Participant

January 30, 2025 at 13:06

Hello,

Thank you for the fast response.

However when I disable the xStore theme, the images are not shown as it is a xStore widget. So it turns itself off.

Kind Regards,

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Jack Richardson

Support staff

January 31, 2025 at 15:10
Hello @VincentC
Could you please, try to add next custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS :

.elementor-lightbox .swiper-wrapper { overflow: hidden; }

Kind regards, Jack Richardson
The 8theme’s team
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VincentC

Participant

February 3, 2025 at 16:52

Hello,

Adding the code you provided makes the button work again, however when doing that the images won’t show up anymore.

Kind Regards,
Vincent

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Jack Richardson

Support staff

February 4, 2025 at 15:39

Dear @VincentC,

We hope this message finds you well.

The issue you encountered was caused by your custom CSS, as highlighted in the following screenshot: https://prnt.sc/aIDv9h9YNWsw. After removing the custom CSS, the buttons in the popup are now functioning correctly.

We kindly request you to check and confirm that everything is working as expected on your end.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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