“Buy Now” button doesn’t work and nothing happens when you click on it

This topic has 4 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: thinkclicthomas
    thinkclicthomas
    Participant
    October 21, 2023 at 18:26

    In my website askala.fr, when I’m on a product page like : https://askala.fr/produit/table-de-soudure-1000-x-2000-mm-s16/?v=11aedd0e4327, when I click on the buy now button, nothing happens. Can you help me?

    I’m using Child theme v.1.0 of xtsore.

    Regards,

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 07:01

    Hello, Thinkclicthomas,

    Thank you for contacting us and for using XStore.

    There is a js error – https://prnt.sc/AS9LCF94TE3l , please try to disable the mentioned 3rd party plugin and check how the Buy now works then.

    Kind Regards,
    8theme team

    Avatar: thinkclicthomas
    thinkclicthomas
    Participant
    October 23, 2023 at 11:51

    Thank you for your responsiveness.

    I don’t know how do that. Can you give me more explication or try to fix the problem yourselves ?

    I give the connection informations in the private content area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 12:22

    Hello, Thinkclicthomas,

    We appreciate your prompt response.

    Go to Dashboard > Plugins > disable 3rd party plugins on your site one by one to see after which one the problem will be solved.

    We have done this for you, WP-Optimize – Nettoyer, compresser, mettre en cache. plugin is the reason for the problem.

    Please check how the “Buy Now” works now.

    Kind Regards,
    8theme team

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