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Buy Now Button not working but Add to cart works

This topic has 3 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

webpat

Participant

May 30, 2023 at 16:43

Hi,

I have updated the Xstore theme, Plugin etc and there were some changes…… but the Buy Now button is not working on the product pages….

Add to cart is working though….. can you please check and tell to fix it

#358206 Copied Theme version: 6 WooCommerce version: 12.8

2 Answers

webpat

Participant

May 31, 2023 at 07:44

Please reply

#358249 Copied

Tony Rodriguez

Support staff

May 31, 2023 at 07:57

Hello, webpat,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#358252 Copied
Tagged: add to cart, buy now button, not working, themes, woocommerce, wordpress
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