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By mistake I installed it in 2 domains - by cruzgab

This topic has 18 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

cruzgab

Participant

October 1, 2018 at 17:21

I bought a theme in Themeforest.
By mistake I installed it in 2 domains.
Now the domain mihuertayjardin.com does not work for me.
Can you help me?

#200278 Copied

17 Answers

Olga Barlow

Support staff

October 1, 2018 at 18:59

Hello,

Can you, please, enable WP debug and tell me what error do you have?

Regards

#200286 Copied

cruzgab

Participant

October 1, 2018 at 19:42

Esta página no funciona
La página mihuertayjardin.com no puede procesar esta solicitud ahora.
HTTP ERROR 500

This page does not work
The page mihuertayjardin.com can not change this request now.
HTTP ERROR 500

#200292 Copied

Rose Tyler

Support staff

October 2, 2018 at 07:08

Hello,

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Regards

#200299 Copied

cruzgab

Participant

October 2, 2018 at 17:08

Communicate with Bluehost support. They disabled the subject and they gave me permission to enter.
I deleted it and reinstalled it and it does not work. Continue with error 500.
He again requested that he be disabled.

What I can do? The subject before the error worked perfectly.

#200352 Copied Theme version: XStoreVersión: 4.26

Olga Barlow

Support staff

October 3, 2018 at 08:18

Hello,

Did you read our previous messages? We asked you to enable WP debug and tell us what error appears there. If you don’t know what the WP debug then provide us WP Dashboard and FTP access to your site, we’ll check and help you.

Regards

#200376 Copied

cruzgab

Participant

October 3, 2018 at 19:50

Excuse me. I do not know how to do it.
I leave you private access to the site.

Please, contact administrator
for this information.

#200423 Copied

Rose Tyler

Support staff

October 4, 2018 at 07:24

Dear @cruzgab,

We need FTP access (FTP hostname, FTP username, FTP password) to be able to enable WP debug. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#200438 Copied

cruzgab

Participant

October 4, 2018 at 15:18

Aquí les dejo el acceso via FTP.

Please, contact administrator
for this information.

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Olga Barlow

Support staff

October 4, 2018 at 15:35

Hello,

You did not give access to WP installation for our FTP user. Now we can see the only empty directory http://prntscr.com/l25qdm
Please, verify the destination folder for FTP user.

Regards

#200501 Copied

cruzgab

Participant

October 4, 2018 at 15:51

there was a mistake.
Excuse me

try again

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Olga Barlow

Support staff

October 5, 2018 at 09:32

Hello,

Nope, we don’t see WP files https://gyazo.com/da358d6314917af8ddf1fc511d1cf87b
It would be better if you could check the access before reply back.
Waiting for the correct account to proceed.

Regards

#200554 Copied

cruzgab

Participant

October 5, 2018 at 15:19

Sorry but I do not know much about this.
I reconfigured the FTP user and tried it.

The username and password were not changed

I tried it with Filezilla

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Olga Barlow

Support staff

October 5, 2018 at 15:53

Hello,

Check now.

Regards

#200597 Copied

cruzgab

Participant

October 6, 2018 at 18:23

Is there any news??

#200622 Copied

Olga Barlow

Support staff

October 8, 2018 at 09:17

Hello,

We are waiting for the reply from you. I wrote to you to check the site. We have fixed the problem with 500 error. Let me know if you need anything else.

Regards

#200657 Copied

cruzgab

Participant

October 8, 2018 at 17:51

Everything works perfectly !. I promise not to make such an idiot mistake like that again haha

It looks a little different Have you updated the theme? I see it much better!

Thank you very much for your help!

#200718 Copied

Olga Barlow

Support staff

October 9, 2018 at 09:15

Hello,

Yes, we have updated the theme to version 5.0, you can check theme changelog https://xstore.8theme.com/update-history/

Regards

#200737 Copied
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