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Caanot apply additional filters in shop page

This topic has 6 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

JacoboEsp

Participant

March 3, 2022 at 18:12

Hi,
I have tried clicking on “additional filters” in the shop page, and the dropdown doest open (or display).

screenshot and credentials attached on private area
thanks
jacobo

Please, contact administrator
for this information.

#318890 Copied Theme version: 8 WooCommerce version: 6.1.1

5 Answers

Rose Tyler

Support staff

March 4, 2022 at 08:38

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, so we can take a closer look.

Regards

#318908 Copied

JacoboEsp

Participant

March 4, 2022 at 09:57

I tried deactivating and updating xstore core, but no success. I have provided ftp access.

Please contact administrator
for this information.

#318919 Copied

Rose Tyler

Support staff

March 4, 2022 at 11:27

Hello,

The problem is caused by your changes in child theme. We’ve re-named file ( xstore-child/woocommerce/archive-product-latest-changes.php ) , so now it works fine – https://gyazo.com/8b03c8e28573eff87bb56f1732565bdf
We are not responsible for custom changes that you do in the child theme. So, check your code and improve that – compare 2 files from the parent and child, and made appropriate changes in the file of your child theme.

Regards

#318931 Copied

JacoboEsp

Participant

March 4, 2022 at 12:01

Thank you Rose, I wasent able to identify it.

#318932 Copied

Rose Tyler

Support staff

March 4, 2022 at 12:10

You’re welcome!

Regards

#318933 Copied
Tagged: additional filters, apply filters, seo friendly, shop page, woocommerce, wordpress themes
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Caanot apply additional filters in shop page

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