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Call to action does not display the image, but displays it in the editor

This topic has 6 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

JS7319

Participant

July 15, 2024 at 15:02

Hi

Please see attached. The call to action here is missing the image on the right hand side. But this is present in the editor view for the single product page. I have tried to switch the images around but there is no difference. The image, at my end, isn’t showing up. Can you advise why?

Thanks

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#404852 Copied Theme version: 9.3.13

5 Answers

Rose Tyler

Support staff

July 15, 2024 at 15:13

Hello JS7319,

Thank you for reaching out to us with your concern.

Please provide the URL of page with content from your screenshot.

Best Regards,
8Theme’s Team

#404861 Copied

JS7319

Participant

July 15, 2024 at 15:48

Here it is in the private content, scroll down

Please contact administrator
for this information.

#404873 Copied

Andrew Mitchell

Support staff

July 15, 2024 at 15:55

Hello JS7319,

We appreciate your prompt response.

Please provide FTP access, we need to check the problem more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404879 Copied

JS7319

Participant

July 15, 2024 at 16:11

please see private area for access

Please contact administrator
for this information.

#404883 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 16:49

Hello, JS7319,

We would like to kindly recommend that you update the Elementor plugin and the XStore theme to the latest versions available. This update is crucial for ensuring optimal performance and compatibility. Please proceed with the updates and verify if the issue still persists after the upgrade.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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