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Can I remove the sizing guide from an individual product

This topic has 10 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

Demeter

Participant

December 13, 2023 at 01:12

Hello

I checked the forum but I can only see removal of sizing guide globally.

Is there any way to remove the sizing guide on an individual product? So for example, I have some products that don’t need the sizing guide but I have other products that do need the sizing guide. Can I remove the sizing guide on just specific products?

Thanks

#376459 Copied Theme version: 9.2

9 Answers

Tony Rodriguez

Support staff

December 13, 2023 at 05:28

Hello, @Demeter,

Thank you so much for purchasing our theme and contacting our support center.

If you wish to remove the size guide for a specific product only, please follow these steps:

a) Edit the particular product.
b) In the 8Themes Product Options, choose the “Size Guide” option.
c) Set it to “Inherit From the theme option” and remove the size guide image view image added in the link:: https://ibb.co/Bzm2YvL

Additionally, turn OFF the Single Product Builder and utilize the Pre-Built Layout for the Single Product Page view image added in the link: https://ibb.co/bbxdGN9

Note: If you intend to use the Size Guide on specific product pages, it is recommended to use the Pre-Built Layout as it does not work with the Single Product Builder.

This should address your requirements. Should you need further assistance, please feel free to reach out.

Best regards,
The 8Theme Team

#376462 Copied

Demeter

Participant

December 13, 2023 at 06:53

Hi Tony

Thanks for the instructions.

I have completed the first part but I am unable to turn off the single product builder. When I go to it, there is nothing I can do.
When you say I should use the Pre-Built Layout when I want to use size guides, what do you mean? I don’t understand where I need to go to do that. Thanks

#376477 Copied

Tony Rodriguez

Support staff

December 13, 2023 at 09:23

Hello, @Demeter,

Thank you for your response.

We would like to inform you that if your intention is to eliminate the size guide for a particular product, we kindly ask you to adhere to the instructions provided in the video accessible via the following link: https://streamable.com/9ow4vm

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#376495 Copied

Demeter

Participant

December 13, 2023 at 13:50

Thanks for the video. Now I know why I can’t follow your instructions – I do not have all those options on my WooCommerce menu, so I can’t do what you have provided in the video, which is really easy to follow, by the way (great instructions).

What can I do now?

Thanks

#376545 Copied

Rose Tyler

Support staff

December 13, 2023 at 15:16

Hello, @Demeter,

We kindly request that you furnish us with the URL of your website along with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and offer the necessary guidance.

To grant us administrative access, please create a new user account with an administrator role through your WordPress Dashboard. Subsequently, you may securely share the username and password with us through the designated Private Content area.

We appreciate your cooperation and look forward to assisting you.

Kind Regards,
8theme team

#376569 Copied

Demeter

Participant

December 14, 2023 at 02:38

Hi and thanks. I have provided the temporary login credentials into the private area.

Please contact administrator
for this information.

#376605 Copied

Tony Rodriguez

Support staff

December 14, 2023 at 06:05

Hello, @Demeter,

Thank you for your response.

Should you wish to remove the “Size Guide” feature from a particular product within your online store, kindly adhere to the following instructions:

1. Access your WooCommerce dashboard and select ‘All Products’.
2. Locate and edit the product in question.
3. Within the ‘XStore Options’ under the ‘Single Layout’ tab, change the “Size Guide Type” to “Download Button”.
4. Proceed to remove the existing image from the ‘Size Guide Image’ section.

We have observed that you have successfully deactivated the Single Product Layout, which is commendable. The modifications you’ve made should now be fully operational, and our checks confirm that they are functioning correctly.

For your convenience, we have included a video tutorial sourced directly from your website to assist you with this process. You may view the video at the following link: https://streamable.com/i2ebxk

Should you require any further clarification or support, please do not hesitate to contact us. We are here to assist you.

Warm regards,
The 8Theme Team

#376611 Copied

Demeter

Participant

December 15, 2023 at 05:09

Thank you, that’s very helpful. Your written instructions were very good and I checked the video to make sure I was following your instructions properly.

Thanks, all good now 🙂

#376726 Copied

Tony Rodriguez

Support staff

December 15, 2023 at 10:12

Hello, @Demeter,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#376751 Copied
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