Can leaving a card with Image hover effect smart carousel return the output of 1 image when leaving

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ Kindly ensure that your website is running the latest versions of the WordPress (6.7.1) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Goostaf,

Thank you for your response.

We have reviewed your website and did not find any issues. When hovering over an image, it changes as expected, and when the cursor is moved away, it reverts to the main image.

To assist you further, we have recorded a video for your reference. Please take a moment to review it via the link provided in the private content area.

If the issue persists, we kindly ask you to record a video demonstrating the specific actions and the problem you are encountering. You can upload the video to any file-sharing service and share the link with us.

Additionally, to help us investigate the matter more thoroughly, please provide your website’s WordPress admin access in the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

Upon reviewing your request, we have determined that the behavior you described is part of the default functionality of the hover image effect. If you would like to modify this functionality—so that the image changes on hover but reverts to the original image when the cursor is moved away—this would require additional code customization.

Alternatively, you are welcome to submit your request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion garners sufficient votes from other customers, our development team will consider implementing it in a future update.

We appreciate your understanding and thank you for your feedback.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

1. For your reference, you can explore our demo site at the following link: https://xstore.8theme.com/elementor2/furniture3/shop/

2. XStore includes a “Hover Image Effect” feature. Please refer to the image provided in the private content area for further clarification.

We hope this information is helpful. Should you have any additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your feedback!

If you have any other questions or need further assistance, feel free to reach out. We’re happy to help!

Best regards,
The 8Theme Team