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Can not activate demo theme - by Daniel Dan

This topic has 8 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

Daniel Dan

Participant

September 11, 2019 at 16:16

Hi,

I am trying to activate the electronics demo version on my website but with no success. It says that it’s activated but when I check the website the default theme is still there.

Also, the purchase code does not work when I add it.

Please check,

Thank you

Please, contact administrator
for this information.

#221199 Copied Theme version: Xstore

7 Answers

Olga Barlow

Support staff

September 11, 2019 at 17:28

Hello,

Could you, please, provide FTP access to your site to check the problem in more details?

Regards

#221206 Copied

Daniel Dan

Participant

September 12, 2019 at 08:58

here are the credentials

Please contact administrator
for this information.

#221227 Copied

Olga Barlow

Support staff

September 12, 2019 at 17:49

Hello,

Probably the problem is related to some permission of your server because we found that we can’t even open the ThemeOptions in customizer because get 403 page. We use Kirki plugin to implement theme options for our theme and bg field of this plugin is the reason of the 403 page. We created the request to plugin author about this problem https://github.com/aristath/kirki/issues/2256 , waiting for his answer.
Sorry for this inconvenience. Looks it’s some conflict between Kirki framework and server permissions.

We’ll inform you once get the answer.

Regards

#221274 Copied

Daniel Dan

Participant

September 13, 2019 at 12:58

Hi,

Any news here?
I really need to work on developing the website.
Thanks,

#221328 Copied

Olga Barlow

Support staff

September 13, 2019 at 13:03

Hello,

Follow the link, the author did not give any answer.
Could you, please, contact your hosting provider and ask if they could check the permissions because seems some requests are locked http://prntscr.com/p5ndib from their side?

Regards

#221329 Copied

Daniel Dan

Participant

September 16, 2019 at 15:35

Could you please be more specific about the hosting? What should they do / activate?
On the same hosting I have another website with these theme and everything is ok.
Please check.
Thank you,

#221458 Copied

Olga Barlow

Support staff

September 16, 2019 at 15:40

Hello,

Do you use the same version of our theme on the other site – 6.0.2?
Tell the hosting support that if you go to Appearance > Customize > you got the forbidden page https://prnt.sc/p5ndib Ask them to check the server limits that block the customizer request https://prnt.sc/p5ndib .

Regards

#221460 Copied
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