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Can Not Connect To Plugin List Problem - by thorth219

This topic has 6 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

thorth219

Participant

June 9, 2021 at 10:28

Hi,
i saw a ‘can not connect to plugin list’ notification in my xstore plugin installer’s dashboard. Can you help me to solve this?

#290362 Copied Theme version: 7.2.7

5 Answers

Rose Tyler

Support staff

June 9, 2021 at 12:08

Hello,

Please provide a screenshot of the problem for a better understanding.
You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

Regards

#290370 Copied

thorth219

Participant

June 10, 2021 at 11:17

sure, screenshot in private . 🙂

Please contact administrator
for this information.

#290493 Copied

Rose Tyler

Support staff

June 10, 2021 at 12:48

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35

Regards

#290518 Copied

thorth219

Participant

June 12, 2021 at 10:13

Hi Rose,
I’ve contacted my hosting provider, they said that there are no blocking on incoming/outgoing after they ping your IP at 136.243.62.35. However, they tried to whitelist your IP on their server.
also,
I’ve checked my dashboard already afterwards and it’s still show cannot connect to plugin list. 🙁

#290750 Copied

Rose Tyler

Support staff

June 12, 2021 at 10:37

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
Meanwhile, you can install/update plugins manually https://www.8theme.com/documentation/xstore/plugins/plugins-update/ using archives from this page – https://www.8theme.com/downloads/

Regards

#290751 Copied
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