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Can not connect to youtube API to show video tutorials

This topic has 11 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

Frank

Participant

March 13, 2024 at 14:26

Hello, is there a setting I’m missing so I can connect to YouTube to watch the how to videos. Thank you please see screenshot

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#386745 Copied Theme version: 9.2.9

10 Answers

Rose Tyler

Support staff

March 13, 2024 at 15:11

Hello,

Thank you for reaching out to us with your inquiry.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#386755 Copied

Frank

Participant

March 13, 2024 at 15:18

please see private content area

Please contact administrator
for this information.

#386756 Copied

Rose Tyler

Support staff

March 13, 2024 at 15:30

Hello,

We appreciate your prompt response.

We have reason to believe that there might be an IP block (potentially a whitelist or blacklist) currently implemented. We kindly request that you reach out to your hosting provider for further clarification on this matter.

Best Regards,
8Theme’s Team

#386772 Copied

Frank

Participant

March 13, 2024 at 15:33

Ok thanks. Also Im getting an error when I try to add a header template. Please see images through elementor

Files is visible for topic creator and
support staff only.

#386775 Copied

Rose Tyler

Support staff

March 13, 2024 at 16:01

Hello,

Thank you for getting in touch with us.

Currently we would recommend you to use your Header Builder (Theme Options).

In other case, contact support of Pro Elements plugin with your question, or even your hosting provider https://prnt.sc/K2RRGnnHySbD

Best Regards,
8Theme’s Team

#386786 Copied

Frank

Participant

March 13, 2024 at 16:06

I’m not using the pro elementor version, Just the free version, But I can use the header builder just can’t insert a template for some reason

#386790 Copied

Rose Tyler

Support staff

March 13, 2024 at 17:16

Hello,

We hope this message finds you well.

We have reviewed the screenshot you kindly shared, which illustrates the issue you are encountering: https://prnt.sc/K2RRGnnHySbD (internal server error) . To address this matter effectively, we recommend the following steps:

1. Please reach out to your hosting provider for assistance, as they may be able to offer a solution tailored to your hosting environment.

2. Additionally, we suggest reading the following article provided by Elementor, which offers guidance on resolving internal server errors: https://elementor.com/help/when-i-try-to-edit-with-elementor-i-get-an-internal-server-error/

3. If the issue persists, consider contacting the support team for the Pro Elements plugin, which is the free version of Elementor Pro, for further assistance.

We trust that these resources will be helpful in resolving the problem. Should you require any further support, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#386821 Copied

Frank

Participant

March 13, 2024 at 18:17

Thanks

#386827 Copied

Rose Tyler

Support staff

March 13, 2024 at 18:48

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

#386831 Copied

Andrew Mitchell

Support staff

March 14, 2024 at 20:02

Dear Frank,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#387000 Copied
Tagged: api connection troubleshooting, fix youtube api in woocommerce, resolve api connectivity problems, woocommerce youtube integration, wordpress tutorial videos, wordpress woocommerce youtube issue, youtube api connection error
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The issue related to '‘Can not connect to youtube API to show video tutorials’' has been successfully resolved, and the topic is now closed for further responses

Can not connect to youtube API to show video tutorials

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