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Can not create a new page on my website!!!

This topic has 5 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Alex

Participant

November 16, 2023 at 13:52

Hello there,
I am having an issue with creating a new page on my website. I disabled Xstore Core plugin and i can create it normally but when it enabled the “Add new page” option leads to a blank page.

#373922 Copied Theme version: 1.0 WooCommerce version: 7.4.1

4 Answers

Alex

Participant

November 16, 2023 at 14:02

v9.2.3

#373925 Copied

Tony Rodriguez

Support staff

November 17, 2023 at 08:35

Hello, @Alex,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#373993 Copied

Alex

Participant

November 20, 2023 at 12:35

When i disable xstore core i can create a new page

Please contact administrator
for this information.

#374176 Copied

Tony Rodriguez

Support staff

November 21, 2023 at 06:40

Hello, @Alex,

Thank you for your response.

We are pleased to inform you that upon thorough review of your website, we have not identified any issues with the functionality of the ‘Add New Page’ feature. To provide you with a clear demonstration, we have recorded a video walkthrough which has been made available for your viewing in the private content area.

We recommend that you attempt to clear your browser’s cache to see if this resolves any difficulties you may be experiencing. Alternatively, you may wish to access your website using a different browser that has not been previously used to visit your site.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

We trust that you will find this information beneficial.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

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