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Can not disable and hide shop title page

This topic has 6 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

george

Participant

December 12, 2024 at 20:52

hi, I am trying to disable the “Shop” title (or to change this title to collection title) but nothing happens.

I am trying to delete the code from Shop Page Layout -> Banner Content but when i edit the code, again this code shows up. I also tried to disable the Banner Content but nothing.

I also deleted the title from Edit Heading for Shop with elementor but again nothing happened.

Do you have any idea what should I do?

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5 Answers

Tony Rodriguez

Support staff

December 13, 2024 at 06:20

Hello, @george,

Thank you for contacting us and for using XStore.

Could you kindly provide the URL of the page in question, along with your website’s WordPress admin access details in the private content area? This will allow us to thoroughly review your settings and assist you more effectively.

Should you have any further questions or concerns, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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george

Participant

December 13, 2024 at 12:49

I don’t know if you will be able to acces because the site is not live yet, but I send it to you.

Please contact administrator
for this information.

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Tony Rodriguez

Support staff

December 13, 2024 at 14:01

Hello, @george,

Thank you for your response.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Please contact administrator
for this information.

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george

Participant

December 13, 2024 at 15:54

Hi again,

I do not know where did you get this error but my system is fine as you can see on screenshot.

The only problem I have, is that I can not change the “SHOP” title nothing more.

Thank you.

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support staff only.

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Tony Rodriguez

Support staff

December 14, 2024 at 05:45

Hello, @george,

We kindly request the URL for the WP-Admin access of your page, along with the necessary login credentials. Please provide this information in the private content area so that we can thoroughly review your settings and assist you more effectively.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Thank you for your cooperation.

Best regards,
The 8Theme Team

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