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Can not find Categories i have importet into woocommerce before in appearance

This topic has 4 replies, 3 voices, and was last updated 6 hours, 24 minutes ago ago by Andrew Mitchell

Michael

Participant

March 25, 2025 at 10:00

Hi…
i have to import over 200 categories into my shop.
therefore i made an test with some catagories – have imported them into shop and can see
under woocommerce -> categories.

But when i try now to go over appearance -> categories
i can see nothing. i only see the demo-categories from template.

how can i use my importet categories there ?

regards Michael

#438564 Copied Theme version: 9.4.9

3 Answers

Alex Carter

Support staff

March 25, 2025 at 13:23

Hello, Michael,

Thank you for reaching out to us.

1/ Please read this article: https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

2/ It is possible that the cause of this issue is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#438646 Copied

Michael

Participant

March 25, 2025 at 14:09

Hello 🙂

after clear clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

it works !
thanks for the fast help

best regards
Michael

#438659 Copied

Andrew Mitchell

Support staff

March 25, 2025 at 14:09

Dear Michael,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#438660 Copied
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