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Can not find customization for back to top button?

This topic has 10 replies, 4 voices, and was last updated 11 months, 2 weeks ago ago by Luca Rossi

joebuston

Participant

December 9, 2023 at 16:30

Hello, I can’t seem to find from where to customize the back to top button!

#376204 Copied Theme version: 9.2.5 WooCommerce version: v.8.3.1

9 Answers

joebuston

Participant

December 9, 2023 at 17:46

another thing is that when I imported first the developer demo then some other it broke the align of the products, you can see in private area to face with the issue by yourself

Please contact administrator
for this information.

#376209 Copied

Tony Rodriguez

Support staff

December 11, 2023 at 07:00

Hello, @joebuston,

Thank you for contacting us and for using XStore.

1/ Should you desire to personalize the “Back to Top” button, please navigate to the following location within your dashboard: XStore > Theme Options > Footer > Back To Top Button. For your convenience, we have included a reference image to assist you in this process. https://ibb.co/P1dkB4Z

2/ Upon careful review of your website, we are pleased to inform you that we have not identified any issues. The products displayed on the shop page appear to be aligned correctly. We kindly suggest that you clear your browser’s cache to ensure that you are viewing the most recent version of the page.

For your convenience, we have attached an image for reference. https://ibb.co/CnwZ1bS

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team.

#376244 Copied

joebuston

Participant

December 11, 2023 at 12:42

Those are categories, click on any which have more than 1 product in and you will notice that the first product is with full size then the next one is below it and smaller. That started happening after I first imported developer demo so please fix it in my site.

#376305 Copied

Tony Rodriguez

Support staff

December 11, 2023 at 13:30

Hello, @joebuston,

Thank you for your response.

We kindly request that you provide us with a screenshot of the issue you are encountering, along with the URL of the page where the issue is occurring. This will enable us to investigate the matter thoroughly and offer you the appropriate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
The 8Theme Team

#376315 Copied

joebuston

Participant

December 11, 2023 at 13:54

check private content

Please contact administrator
for this information.

#376318 Copied

Rose Tyler

Support staff

December 11, 2023 at 15:32

Hello, @joebuston,

Thank you for getting in touch with us.

We are reaching out to inquire whether any modifications have been made to the theme files. We kindly ask that you attempt to re-upload the theme archive. Should this not resolve the issue, please provide us with the FTP access credentials.

Kind Regards,
8theme team

Please contact administrator
for this information.

#376327 Copied

joebuston

Participant

December 11, 2023 at 16:59

okay I’ll provide ftp access only make sure you don’t lose any of my current site progress and I haven’t modified any files that’s your developer demo, you guys should take care of it!

Please contact administrator
for this information.

#376333 Copied

joebuston

Participant

December 11, 2023 at 17:42

you can look in private content for 1 more image, its so weird but the developer demo broke it

Please contact administrator
for this information.

#376337 Copied

Luca Rossi

Support staff

December 12, 2023 at 07:25

Dear @joebuston,

Thank you for reaching out and providing the details of the issue you are experiencing with your website.

We have taken the time to review the information you’ve shared in the private content, including the additional image. It appears that there is a compatibility conflict between the Magni Image Flip for WooCommerce plugin and the XStore theme that is causing the problem you’ve encountered.

To resolve this issue effectively, we recommend that you get in touch with the plugin’s author. They will have the necessary insight and access to provide a fix or update that ensures compatibility with the XStore theme. The plugin author should be able to diagnose the conflict and offer a solution to restore functionality to your website.

Please do not hesitate to contact us if you require further assistance or if you have any additional questions. We are here to help and ensure that your experience with our products is as smooth and efficient as possible.

Best Regards,
8Theme’s Team

#376366 Copied
Tagged: back to top button, customization issues, finding woocommerce solutions, wordpress woocommerce themes
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Can not find customization for back to top button?

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