Return to previous page

Can not see changes in the header on the homepage.

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

caochen223

Participant

September 4, 2023 at 08:30

…..

Please, contact administrator
for this information.

#366540 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

3 Answers

Tony Rodriguez

Support staff

September 4, 2023 at 09:37

Hello @caochen223,

Thank you so much for purchasing our theme and contacting our support center.

1. You can locate the multiple headers by navigating to Xstore > Theme Options > Header Builder > and selecting Multiple Headers.

For further clarification, please refer to the attached screenshot: https://ibb.co/PGvQzsq

We also recommend watching our video tutorial on the Header Builder for a more detailed guide. https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG&index=3

2. If you are unable to observe any modifications in the header on the homepage, we kindly request you to refer to and adhere to the guidelines provided in our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will resolve your concern.

Best Regards,
Team 8Theme.

#366551 Copied

caochen223

Participant

September 6, 2023 at 04:26

Currently, I’ve been waiting for a few hours, and the header has automatically returned to normal. Everything appears normal when I edit the header in the Xstore header builder page, but the changes are not updated when I switch to view the site. I tried clearing the cache in the server requirements, disabling Xstore’s menu cache and static blocks cache, purging the SG Cache in WordPress, and even disabling SiteGround’s SG Optimizer, but none of these actions seemed to work. It seems like there’s a caching issue somewhere, but I can’t pinpoint it. I hope this is not a bug in Xstore. I’m providing this information as feedback to you, just for your reference, to help improve Xstore in the future.

#366714 Copied

Tony Rodriguez

Support staff

September 6, 2023 at 06:01

Hello, @caochen223,

We want to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding Xstore. We truly appreciate your willingness to share your thoughts, and your input is invaluable in our continuous efforts to enhance the Xstore experience for all our customers.

We would like to assure you that the issue you have encountered is not a bug, but rather a cache issue. We recommend that you try accessing your site from a completely new browser that has not been used to access your site before. This may resolve the cache issue you are experiencing.

If you ever have further suggestions or encounter any concerns, please do not hesitate to reach out to us. We are here to listen, learn, and grow with you as our valued customer.

Thank you once again for your feedback and your continued support. We look forward to serving you better in the future and making Xstore an even more exceptional platform.

Warm regards,
8theme team

#366718 Copied
Tagged: fix woocommerce header, header changes invisible, homepage header issues, homepage header updates, woocommerce header problems, woocommerce wordpress themes, wordpress theme trouble
Viewing 4 results - 1 through 4 (of 4 total)