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Can work with elementor – laoding and asking for safe mode

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

Tomer

Participant

January 7, 2023 at 15:50

in some reason, i cant work with elementor. once im tryind to edit with elementor the app loading and asking me to “safe mode”. my hosting provider saying that could be tamplate problem.
**once i turned off woocommerce, everything fine, but i cant work without woocommerce and elementor

#343225 Copied Theme version: 9.0.1 WooCommerce version: 7.2.2

5 Answers

Rose Tyler

Support staff

January 8, 2023 at 11:23

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Please go to WooCommerce > Status > Logs > check what error are in log file with the latest date, it may point to right direction of what should be fixed.
Also, read this article – https://elementor.com/help/debugging-safe-mode/

Regards

#343250 Copied

Tomer

Participant

January 9, 2023 at 11:02

Hi, i have a “soap client” error on woocommerce logs.

#343336 Copied

Rose Tyler

Support staff

January 9, 2023 at 11:14

Hello,

It says us nothing, unfortunately.
Did you follow the recommendations from article in my previous reply?
Are you able to edit pages when not our theme is activated, but a default one?

Regards

#343338 Copied

Tomer

Participant

January 9, 2023 at 11:30

hi
yes, i did but nothing solved. i removed your theme and still nothing fixed

#343340 Copied

Rose Tyler

Support staff

January 9, 2023 at 11:34

It means the situation is independent of the theme, and you need to contact support of Elementor and WooCommerce plugins.

Regards

#343341 Copied
Tagged: elementor, fast performance, loading, safe mode, templates, woocommerce, wordpress
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