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Candy webshop - by irish - on WordPress WooCommerce support

This topic has 35 replies, 3 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

Eva Kemp

Support staff

October 4, 2016 at 10:12

Hello,

Please check if the issue persists with Storefront – default Woocommerce theme, and let us know the result.

Regards,
Eva Kemp.

#141437 Copied

irish

Participant

October 7, 2016 at 10:17

Hello!

Alright, for (hopefully) the last time i need your help. We are using the Woothemes Plugin “Product Add Ons” but it has problems with your theme.
When someone add a product and add a custom text and photo, we can’t see in the order which text or photo this is. So the information that the buyer give us, is not shown in the order.

So of course we first try it to the support of Woothemes and this is their answer:

Iris,

Hi there! Thanks for your patience! I found the problem. Yay! It’s the theme. I switched to the default theme Storefront, placed an order and now the product add-on fields show up on the order as you can see below:
screenshot
http://cld.wthms.co/1kwww/4n5MdO6U

The theme seems to be interfering with the product add-ons information being saved to the order. You should reach out to the theme developer for a fix. We don’t have access to their files to be able to help with that.

I changed the theme back to Royal child. I hope the theme developer is able to get this fixed quickly for you. Here is a link to their support: https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/support

I hope that helps. Please let us know if you need anything else!
Have a fantastic Thursday!

Please note without any reply from you, this ticket will self-close on 2016-10-12.

Cheers,
Kristina – Woo Happiness Engineer
Woo, part of the Automattic family

So can you please help us?? Would be great!
See acces in Private Content.

Thanks you!

Please, contact administrator
for this information.

#141916 Copied

Eva Kemp

Support staff

October 7, 2016 at 12:29

Hello,

Please show a page where we can upload an image to check the issue. Also update the theme to 2.7.3 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Regards,
Eva Kemp.

#141937 Copied

irish

Participant

October 7, 2016 at 16:28

Oh my god, that’s it! Now it’s works perfectly…
Thank you! 🙂

#141986 Copied

Eva Kemp

Support staff

October 7, 2016 at 17:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141997 Copied
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