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Cannot activate xStore Core plugin – Fatal error

This topic has 4 replies, 3 voices, and was last updated 9 months ago ago by Andrew Mitchell

David

Participant

February 22, 2024 at 19:45

When I try to activate xStore core it says “fatal error” I have tried deleting the plugin and re-uploading it separately and no luck

#384457 Copied Theme version: 9.2.8

3 Answers

Tony Rodriguez

Support staff

February 23, 2024 at 06:27

Hello, @David,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#384470 Copied

David

Participant

February 23, 2024 at 15:38

Hello, there must have been a conflicting Plugin. I deactivated all third party plugins temporarily, and re installed the theme and everything is working fine now.

Thank you for getting back to me.

#384571 Copied

Andrew Mitchell

Support staff

February 23, 2024 at 15:39

Dear David,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#384573 Copied
Tagged: cannot activate xstore plugin, fatal error woocommerce templates, resolve woocommerce fatal error, troubleshooting wordpress woocommerce, wordpress woocommerce error, xstore core plugin issue, xstore plugin activation problem
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Cannot activate xStore Core plugin – Fatal error

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