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Cannot add custom fields in the new version of checkout

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Andrew Mitchell

Valentin

Participant

November 13, 2024 at 15:51

Hello,
I’m using 8Theme checkout page (not the clasic woocommcerce).

After spending a few hours customizing the styles, i came to the conclusion that i cannot add extra fields to my needs. Why is that? Both Checkout field editor and Flexible Checkout Fields plugins don’t seem to work.

The extra fields are added in the addresses in My Account, but not in checkout. Is your theme not comptabile with this plugins?

I use your theme for multiple websites, its the first time i try the new version of cart and checout and the situation is very frustrating.

What solutions do you have to edit the checkout fields?

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#423178 Copied Theme version: 9.4.4

5 Answers

Luca Rossi

Support staff

November 14, 2024 at 10:13

Hi @Valentin,

Thank you for contacting us.

In order to assist you further, we kindly request temporary access to your WordPress admin panel (WP-Admin).

To provide WP-Admin access, please create a new user account with administrator privileges through your WordPress Dashboard. Once the account is set up, you can securely share the username and password plus WordPress Login URL with us via the Private Content section.

Please note that while we will do our best to resolve the issue, we cannot guarantee a 100% resolution, especially if the issue is related to third-party plugins. In such cases, we advise contacting the plugin’s author for further support.

Thank you for your understanding.

Best regards,
The 8Theme Team

#423336 Copied

Valentin

Participant

November 14, 2024 at 12:54

Is it maybe because the fields IDs are billing-input and not billing_input?

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#423381 Copied

Valentin

Participant

November 14, 2024 at 15:17

Checkout field editor plugin doesn’t seem to “see” the billing and shipping inputs.

The standard billing ID’s are billing_name, billing_etc, in your theme are named billing-… And also the name tag is missing.

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#423427 Copied

Valentin

Participant

November 14, 2024 at 16:03

Flexible Checkout Fields team response is this:

You have WooCommerce Blocks enabled on your checkout page, and our plugin isn’t integrated with this mechanism yet. The addition of this feature is reported to programmers, but we do not know the date of its implementation.

I will add you to the list of customer interested in this functionality and I will inform you when it happens.

Meanwhile, you can bypass it, by deleting WooCommerce Blocks from your checkout page. Navigate to Pages > All Pages > Checkout and add [WooCommerce_Checkout] shortcode.

So, yeah…classic version remains…

#423440 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 16:12

Dear Valentin,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#423443 Copied
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Cannot add custom fields in the new version of checkout

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