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Cannot add product to cart - by YG - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

YG

Participant

January 7, 2021 at 07:29

I updated to the most recent version of the theme today. I noticed immediately after that I can’t add any product to cart. I could delete existing product in the cart, I could add to the wishlist but I couldn’t add to cart.

I did troubleshooting by using the default theme and deactivating all plugins, the add to cart function worked. Immediately I installed just the theme, it stopped working again. All I get is the loop loading screen.

I need help as I intend to go live in 36 hours.

Thanks

#267113 Copied Theme version: 7.2.3 WooCommerce version: Version 4.8.0

5 Answers

Rose Tyler

Support staff

January 7, 2021 at 08:13

Hello,

Thanks for contacting us.
Download ajax-spv-add-to-cart.min.js file from this page – https://dropmefiles.com/uiQyY and reupload it into xstore/js folder via FTP. Let us know the result.

Regards

#267117 Copied

YG

Participant

January 7, 2021 at 09:05

Awesome!

Thank you very much Rose Tyler, it worked. Another new thing I noticed since thee update with all variable products is: when clicking the “+” or “-“ button, there’s a white box that surfaces in the background of the product page. This happens to be on Safari only from what I noticed. I have attached a picture for more clarity. It doesn’t happen with simple products.

Thank you.

#267127 Copied

Rose Tyler

Support staff

January 7, 2021 at 10:08

Thanks for the reply.
I do not see a picture of the problem. Use the Lightshot screenshot tool to share screenshots.

Regards

#267134 Copied

YG

Participant

January 7, 2021 at 13:30

Here’s a link as requested.
https://prnt.sc/wi8i81
Cheers

#267164 Copied

Rose Tyler

Support staff

January 8, 2021 at 08:09

Hello,

What version of the Safari browser do you use? We do not see the issue. Please try to clear cache and check one more time.

Regards

#267242 Copied
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