Cannot change Sticky Header with your new Elementor Header Style

Hello, @PJone,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that your issue has been successfully resolved. The Sticky Header has been activated by navigating to Edit Container > Advanced > XStore Sticky Header.

For your reference, we have included images in the private content area of our website.

We hope this resolution meets your expectations.

2/ Please read this topic – https://www.8theme.com/topic/swithing-from-theme-customizer-to-elementor-new-plugin/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Dear @PJone,

Thank you for reaching out to us.

Customer feedback is paramount to us, and we have taken note of the requests regarding the old header builder. As a result, we have made the decision to retain it permanently. Additionally, we have introduced the option to disable the header [https://prnt.sc/AizHXgZ8jVJ0] providing users with greater flexibility.

Understanding the varying preferences of our clientele, we have developed a new builder on Elementor, which has garnered significant interest. This allows users to select the header builder that best aligns with their needs and preferences.

Regarding your inquiry about customizing the Elementor header, we acknowledge the complexity of your request. Elementor operates on a different structural framework compared to our builder customizer. However, rest assured, we are exploring solutions to address this issue.

Your feedback is invaluable in our continuous efforts to enhance our services. Should you have any further questions or suggestions, please feel free to contact us.

Warm regards,
Jack Richardson

Dear @PJone,

Thank you for your interest in our Header Builder settings. We offer various options for customizing backgrounds, adding shadows, and more, which can be accessed via our XStore Sticky Header settings here: https://prnt.sc/7LOYGKfy4DFt.

As previously mentioned, Elementor operates under a different structural framework compared to our Customizer Header builder. Consequently, certain functionalities such as varying logos upon scrolling or color changes for all elements within the Sticky Header cannot be achieved with the current options provided. However, most popular header designs can still be implemented with the existing features in our XStore Theme package.

Should you require further customization to achieve the specific results you desire, we invite you to submit a request for additional customization at: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding and look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @PJone,

We hope this message finds you well.

We are writing to inform you that the issue you reported regarding the header not displaying on the Product Archives has been successfully resolved. Upon investigation, we found that the problem was due to incorrectly set conditions for the Global header. For your reference, here are the incorrect conditions: https://prnt.sc/YINMfxMWb1FM.

We have corrected this by setting the Main header to apply across the entire website, as it should ideally be configured. You can view the updated settings here: https://prnt.sc/QAtdUHQFHyZu.

The header should now display correctly across all pages of your website. We apologize for any inconvenience this may have caused and appreciate your understanding.

Should you have any further issues or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team