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Cannot Checkout & Will not Calculate Shipping

This topic has 5 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

Andrew Holbrook

Participant

April 18, 2017 at 18:46

Hi I am assuming this problem is also due to upgrading to Woocommerce 3.03 before the theme has been upgraded. This is now a major problem as unable to complete a sale via the site as shipping not being calculated and the following message is displayed “No shipping method has been selected. Please double check your address, or contact us if you need any help.” This is now causing lost sales – can you confirm this is a theme upgrade issue and if so when will the upgraded theme be available – last week I was sold 1 or 2 days? Many thanks

#160452 Copied Theme version: 2.9.2 WooCommerce version: 3.03

4 Answers

Andrew Holbrook

Participant

April 18, 2017 at 18:47

Please can update me by email. Thanks

#160453 Copied

Rose Tyler

Support staff

April 19, 2017 at 14:28

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
We’ll release new update during this week.

Regards,
Rose Tyler.

#160553 Copied

Andrew Holbrook

Participant

April 19, 2017 at 14:39

Thanks Rose, I have decided to roll back Woocommerce to 2.6.14. This seems to have resolved the majority of issues. I will wait until theme update is available. Regards.

#160556 Copied

Rose Tyler

Support staff

April 19, 2017 at 15:46

Hello,

You’re welcome!
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#160574 Copied
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