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Cannot Customise anything in Customise section

This topic has 6 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Jen
    Jen
    Participant
    October 8, 2020 at 13:41

    Cannot customise anything.

    Please, contact administrator
    for this information.
    #254477 Copied Theme version: 7.0.2
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2020 at 14:03

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    #254481 Copied
    Avatar: Jen
    Jen
    Participant
    October 8, 2020 at 14:27

    Perfect 🙂

    Please contact administrator
    for this information.
    #254483 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2020 at 14:36

    Hello,

    Please check activated plugins and disable unrequired.

    I’ve disabled WZone plugin and set these settings of WPBakery – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    As I can see, Theme Options settings can be changed without problems. Please clear cache and check.

    Regards

    #254484 Copied
    Avatar: Jen
    Jen
    Participant
    October 12, 2020 at 10:38

    Hi,

    I have cleared my cache and still cannot edit anything. I have also disabled any plugins that are not needed.

    I cannot edit any social links, contact info, logo area. Please can you check this for me?

    #254779 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 17:10

    Hello,

    You installed child theme in wrong way, folder inside folder http://prntscr.com/uxvhxh it caused your issue. Check now.

    Regards

    #254838 Copied
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