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Cannot delete Connection Block on your theme options Header Builder

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

PJone

Participant

November 14, 2023 at 10:32

Hello,

There is only trouble with your theme.
Since your big change, the problems have been piling up.

Can’t you just test it extensively before you go live?
We are losing money because of your unclean work.

We currently cannot remove the connection block in your header builder.

please check private content for admin access.

regards

Patrick

Please, contact administrator
for this information.

#373708 Copied Theme version: 9.2.3 WooCommerce version: No

3 Answers

Rose Tyler

Support staff

November 14, 2023 at 11:03

Hello, PJone,

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset.

Kind Regards,
8theme team

#373713 Copied

PJone

Participant

November 14, 2023 at 14:38

Hi,

I did it like this. But now the mobile menu is no longer displayed on tablets and smartphones.

Generally the mobile header is not loaded.

How can I fix this now?

regards

Patrick

#373738 Copied

Rose Tyler

Support staff

November 14, 2023 at 14:48

Hello, PJone,

Fixed by disabling Mobile Optimization option (if you are using a cache plugin for mobile devices, optimization options can conflict with each other).

Kind Regards,
8theme team

#373741 Copied
Tagged: connection block deletion, theme options header builder, troubleshooting woocommerce, woocommerce header builder issues, woocommerce wordpress templates, wordpress connection block problems, wordpress theme customization
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