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Cannot Delete products from cart at checkout

This topic has 6 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

THC

Participant

December 19, 2024 at 15:23

Customers are unable to remove items from cart and when they are finally able to, it will sometimes say “Session Expired” or completely show an empty cart even if their intention was simply to reduce the quantity of a product or just delete a single item.

#428086 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

December 19, 2024 at 16:22

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#428096 Copied

THC

Participant

December 19, 2024 at 21:30

We have disabled plugins and it’s still the same thing.

#428125 Copied

Rose Tyler

Support staff

December 20, 2024 at 08:11

Hello,

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#428150 Copied

THC

Participant

December 20, 2024 at 11:14

Hello, here is the admin details.

Please contact administrator
for this information.

#428172 Copied

Rose Tyler

Support staff

December 20, 2024 at 11:36

Hello,

In the private content section, you will find a video we recorded on the cart page of your website. As you can see, the issue is not visible on our end. Therefore, we kindly ask if you could record a video demonstrating the specific actions required to reproduce the issue.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428177 Copied
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