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Cannot Delete products from cart at checkout

This topic has 2 replies, 2 voices, and was last updated 31 minutes ago ago by Rose Tyler

  • Avatar: Hair Caterers
    THC
    Participant
    December 19, 2024 at 15:23

    Customers are unable to remove items from cart and when they are finally able to, it will sometimes say “Session Expired” or completely show an empty cart even if their intention was simply to reduce the quantity of a product or just delete a single item.

    #428086 Copied Theme version: 9.4.6
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2024 at 16:22

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    #428096 Copied
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