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Cannot edit connection block in Header Builder's mobile menu.

This topic has 16 replies, 4 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

robertsenuk

Participant

March 13, 2020 at 11:10

Hello,

We’re experiencing a problem in the new Header Builder.

A connection block we have added to the mobile menu isn’t working. We cannot click to edit it or delete. Only thing that works is moving it around. As a result the contents of this block is not showing on the front end either. A connection block for the desktop header is working fine.

This was the case with XStore 6.2.12 and having since updated to 6.2.13 it is still an issue.

Website and login links in private content area.

Please could you advise?

Thanks
Rob

Please, contact administrator
for this information.

#231214 Copied Theme version: 6.2.13 WooCommerce version: 3.9.3

15 Answers

Rose Tyler

Support staff

March 13, 2020 at 11:45

Hello,

Please provide FTP access also.

Regards

#231222 Copied

robertsenuk

Participant

March 13, 2020 at 14:30

Hi Rose,

Ok added to private content area.

Thanks
Rob

#231233 Copied

Rose Tyler

Support staff

March 13, 2020 at 14:50

Hello,

You provided FTP access to an empty folder – https://prnt.sc/rfu4ve Please check.

Regards

#231234 Copied

robertsenuk

Participant

March 14, 2020 at 03:17

Sorry please try this one in this message. Thanks

Please contact administrator
for this information.

#231253 Copied

Rose Tyler

Support staff

March 14, 2020 at 09:12

Hello,

I was able to connect. Thanks.
Our technicians will be able to take a closer look on Monday, due to the weekend. Please wait, and do not change access.

Regards

#231260 Copied

robertsenuk

Participant

March 15, 2020 at 13:42

Hi Rose,

Ok thank you for confirming. I look forward to hearing back after the weekend.

Regards,
Rob

#231278 Copied

Olga Barlow

Participant

March 16, 2020 at 18:31

Hello,

We are investigating the issue. I’ll inform you once we find the reason, solution or any other news.

Regards

#231318 Copied

robertsenuk

Participant

March 19, 2020 at 15:13

Hello,

How is this progressing?

In the meantime, am I ok to make changes to the child theme’s style.css?

Thanks
Rob

#231491 Copied

Olga Barlow

Participant

March 19, 2020 at 19:17

Hello,

Sorry for this delay but we need more time. You can edit child theme style.css if you need it. We don’t edit the style files.

Regards

#231496 Copied

robertsenuk

Participant

March 19, 2020 at 21:47

Hi Olga,

Ok no problem, thanks for the update.

Thanks

Rob

#231503 Copied

Olga Barlow

Participant

March 20, 2020 at 11:53

Hello,

Check now, please.

Regards

#231525 Copied

robertsenuk

Participant

March 22, 2020 at 15:47

Hello Olga,

Wonderful, the block is editable once again!

I’ve now been able to access and have added the wishlist, cart and account back to it and all is showing on the front-end again.

Thank you very much for your help.

Regards
Rob

#231643 Copied

Rose Tyler

Support staff

March 22, 2020 at 17:00

Hello,

You’re welcome!
Have a nice day.

Regards

#231644 Copied

mrrc

Participant

January 17, 2021 at 18:55

I have the same problem. it is a pity that you did not provide a solution on the forum

#268838 Copied

Rose Tyler

Support staff

January 18, 2021 at 09:44

Hello Mrrc,

Submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , describe your problem in more detail, provide URL of the site and you will get assistance.

Regards

#268891 Copied
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