Return to previous page

Cannot edit pages or posts or add new ones

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

DebbieC

Participant

November 20, 2024 at 08:49

I have just updated WC, Elementor and the Theme and find I cannot edit posts or pages, or add new ones. ‘Quick Edit’ is available but that’s all.

Could you please look at this and let me know how I can make all these pages / posts editable again.

Thanks, Debbie

#424303 Copied

5 Answers

Rose Tyler

Support staff

November 20, 2024 at 08:54

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424304 Copied

DebbieC

Participant

November 20, 2024 at 11:40

Hi,

I attached login details for wp-admin.

Thanks,

Please contact administrator
for this information.

#424335 Copied

Rose Tyler

Support staff

November 20, 2024 at 12:07

Hello,

We hope this message finds you well.

Thank you for your prompt response. We kindly request that you clear your browser cache and attempt to edit the “About Us” page using Elementor once again. Please let us know if this resolves the issue.

We look forward to your feedback.

Best regards,
The 8Theme Team

#424341 Copied

DebbieC

Participant

November 20, 2024 at 16:01

Hi,

Even clearing the cache didn’t work, but using an alternative browser everything looks okay, thanks. Debbie

#424401 Copied

Rose Tyler

Support staff

November 20, 2024 at 16:07

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#424402 Copied
Viewing 6 results - 1 through 6 (of 6 total)