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Cannot edit pages via Elementor. Keeps saying Enable Safe mode

This topic has 10 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Rowan Keizer

Participant

October 14, 2024 at 13:13

Good day.

I am not sure why, but I cannot edit any pages. Keeps saying enable safe mode.
I have tried disabling all plugins other than Elementor, with the same results?

#418596 Copied Theme version: 9.4.2

9 Answers

Rose Tyler

Support staff

October 14, 2024 at 14:00

Hello, Rowan Keizer,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#418606 Copied

Rowan Keizer

Participant

October 14, 2024 at 14:07

Thank you, please see details on PCA.

Please contact administrator
for this information.

#418610 Copied

Rose Tyler

Support staff

October 14, 2024 at 14:48

Hello, Rowan Keizer,

1/ We would like to bring to your attention a fatal error that has been identified in your WooCommerce setup. The error appears to be caused by custom code in your child theme. You can review the error log by navigating to **WooCommerce > Status > Logs** and selecting the relevant fatal error file. For your convenience, here is a screenshot of the issue: https://prnt.sc/dUZsxsa_6jju
We kindly request that you address this issue at your earliest convenience to ensure the smooth functioning of your website.

2/ Elementor page editor works fine – https://prnt.sc/MPv0VfVuVLjV

Best regards,
8Theme’s Team

#418613 Copied

Rowan Keizer

Participant

October 14, 2024 at 15:33

Thank you. I am not sure if it is because I am using it from PC, but please see screenshot. I do not know why it is doing this, as on my MAC I can edit.

Files is visible for topic creator and
support staff only.

#418625 Copied

Rose Tyler

Support staff

October 14, 2024 at 16:07

Hello, Rowan Keizer,

Have you resolved the issue with the child theme?

In reference to your statement, “…as on my MAC I can edit,” could you please clarify if you are able to edit on one of your devices, but not on another? It is possible that the issue may be caused by a third-party browser extension, an outdated browser version, or cached data.

Best regards,
8Theme’s Team

#418631 Copied

Rowan Keizer

Participant

October 15, 2024 at 10:57

I do not think it is this, as I have tried on other devices as well as browsers. Even with the Safari browser on a Mac, in does sometimes still say Enable Safe Mode, but when you refresh the browser it seems to allow you to edit it.

#418742 Copied

Rose Tyler

Support staff

October 15, 2024 at 12:10

Hello, Rowan Keizer,

Could you please specify which page you were trying to edit? Kindly provide the URL of the exact page. In our tests, we used the Chrome browser.

Best regards,
8Theme’s Team

#418750 Copied

Rowan Keizer

Participant

October 15, 2024 at 12:31

Hi Rose;

It is any page that I would edit with Elementor, the homepage, product page, etc.

https://celebratewithme.co.za/

#418751 Copied

Jack Richardson

Support staff

October 15, 2024 at 13:50

Dear @Rowan Keizer,

We hope this message finds you well.

We regret to inform you that we have been unable to replicate the issue you are experiencing, as we are able to edit your pages without any problems. In light of this, we recommend continuing to edit your pages from the devices where it is currently possible. Alternatively, you may try switching to a default theme, such as StoreFront or HelloElementor, and see if the issue persists.

If the problem with content editing continues after trying these steps, we kindly suggest reaching out to Elementor support, as the issue does not appear to be related to our theme.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

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