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Cannot Edit with Visual Composer - by kellideasephoto

This topic has 6 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Rose Tyler

  • Avatar: kellideasephoto
    kellideasephoto
    Participant
    February 3, 2017 at 17:30

    I have updated to Legenda 3.03 and updated Visual Composer via FTP to 5.0.1, however I cannot edit pages using Visual Composer.

    When I click “Edit with Visual Composer” a blank page comes up and just hangs there but nothing happens.

    I have cleared my cache and tried on multiple browsers.

    Please, contact administrator
    for this information.
    #153949 Copied Theme version: 3.03
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 4, 2017 at 11:44

    Hello,

    Try to disable all 3rd-party plugins and check VC editor then.
    If the issue still persists please provide FTP credentials.

    Regards,
    Eva Kemp.

    #153997 Copied
    Avatar: kellideasephoto
    kellideasephoto
    Participant
    February 7, 2017 at 16:02

    After disabling all the add-ins I am still having the same problem. Please find my ftp credentials below.

    Please, contact administrator
    for this information.
    #154210 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 19:26

    Hello,

    I’ve reuploaded Visual Composer plugin folder.
    Please clear browser cache and check the editor now.

    Best regards,
    Jack Richardson.

    #154241 Copied
    Avatar: kellideasephoto
    kellideasephoto
    Participant
    February 7, 2017 at 20:26

    It appears to be working again. Thank you!

    #154246 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2017 at 08:15

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #154274 Copied

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