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Cannot edit Xstore > Theme Options — Elementor Error! Also will not let me preview site anymore

This topic has 11 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

sethr

Participant

December 4, 2023 at 22:40

Something seems to have updated in background? As I had not been editing or doing anything over weekend, and now as I try to login and edit today, getting stuck with this error. I searched and saw that user ‘coffeedog’ had same issue, he seemed to have resolved by deactivating and reactivating Elementor he says—but I cannot replicate this solution.

This is the exact error I see both in the Elementor editor when trying to access Xstore > Theme Options OR when trying to preview my site:

ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use start_controls_section).

Pretty desperate to resolve this so I can keep working. Thanks in advance for any direction.

#375667 Copied Theme version: 9.2.5

10 Answers

Rose Tyler

Support staff

December 5, 2023 at 09:00

Hello, Sethr,

Thank you for getting in touch with us.

The problem is caused by new Elementor plugin update. Our dev team was informed and we hope Elementor will deal with it also, because the problem appeared not with our theme only.

As a temporary solution, please downgrade the plugin version – https://wordpress.org/plugins/elementor/advanced/ (select a specific version to download).

Thank you for your cooperation.

Kind Regards,
8theme team

#375688 Copied

Rose Tyler

Support staff

December 5, 2023 at 09:15

Hello, Sethr,

Could you please provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#375696 Copied

Radek

Participant

December 5, 2023 at 11:28

Hi Rose Tyler, I have the same error. My site is not working now. I enter wp-admin data and ftp data into private contect area. I would appreciate your help.

Please contact administrator
for this information.

#375728 Copied

Radek

Participant

December 5, 2023 at 13:40

My website came back to life after disabling the PRO Elements plugin.

#375756 Copied

Rose Tyler

Support staff

December 5, 2023 at 14:20

Hello, Radek,

We kindly request that you verify the current functionality and inform us of the outcome at your earliest convenience.

Kind Regards,
8theme team

#375766 Copied

Rose Tyler

Support staff

December 5, 2023 at 14:22

Hello, Sethr,

We kindly request that you upload the most recent versions of Elementor and Elementor Pro once again, it is important and proceed with a thorough check upon completion. Please inform us of the outcome at your earliest convenience.

Kind Regards,
8theme team

#375767 Copied

sethr

Participant

December 5, 2023 at 16:55

Hello, I see in responses here to downgrade… I trust that would work—but then later responses say to download and install latest version of Elementor and Elementor Pro.

I did it for Elementor—this by the way did not solve the problem.

But for Pro, I have never activated Pro in my site, and therefore do not know how to get the latest Pro plugin—do I even need to if I haven’t activated it? Or am I missing something—like did Xstore come with Pro features/installed? Is there a way for me to get Pro some other way? I am kind of confused regarding the Elementor Pro aspect here.

As requested, i have provided Private area content.

Thank you in advance.

Please contact administrator
for this information.

#375794 Copied

Rose Tyler

Support staff

December 5, 2023 at 17:02

Hello, Sethr,

You provided wp-admin access, but we can’t log in using them.
Also, we asked for FTP access.

You do not need Elementor Pro, please do not worry.

Please download elementor.php file by link in the Private Content area and re-uploading it into xstore/framework/compatibility folder via FTP.
Let us know if it solves your problem.

Kind Regards,
8theme team

Please contact administrator
for this information.

#375798 Copied

sethr

Participant

December 5, 2023 at 17:09

Rose Tyler, thank you for such a fast reply. Not sure what was wrong with creds, and SORRY i didn’t follow direction clearly to give you FTP instead.

However, per your last instruction—I have installed the file you provided via FTP on my side and i’m back to working!!

I have not had a chance to fully test yet, but feel that i’m on the right track. Thank you so much. I am resolved on this issue for now.

#375802 Copied

Rose Tyler

Support staff

December 5, 2023 at 19:18

Hello, Sethr,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#375810 Copied
Tagged: editing error solution, elementor error, site preview issue, woocommerce issues, wordpress troubleshooting, wordpress woocommerce templates, xstore theme options
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Cannot edit Xstore > Theme Options — Elementor Error! Also will not let me preview site anymore

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