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Cannot enable the close forever action on the newsletter pop up.

This topic has 5 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

Freelancer

Participant

June 28, 2024 at 10:57

Cannot enable the close forever action on the newsletter pop up.See the video in the private content area

Please, contact administrator
for this information.

#402185 Copied Theme version: 9.3.11

4 Answers

Tony Rodriguez

Support staff

June 28, 2024 at 11:27

Hello, @Freelancer,

Thank you for contacting us and for using XStore.

We would like to inform you that we have been unable to reproduce the issue you reported on our end.

1. **Theme and Plugin Update**
Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
– [Update History](https://xstore.8theme.com/update-history/)
– [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

Afterward, please recheck it.

2. **Troubleshooting Steps**
We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#402191 Copied

Freelancer

Participant

June 28, 2024 at 11:50

The theme has been updated, cleared the cache. But the option is not there on the newsletter options.
See the screenshot please.

Please contact administrator
for this information.

#402196 Copied

Tony Rodriguez

Support staff

June 28, 2024 at 13:45

Hello, @Freelancer,

Thank you for your response.

We have conducted a thorough review of your website and temporarily activated the Xstore parent theme for diagnostic purposes. We are pleased to inform you that we did not encounter any issues with this configuration. Specifically, the Header newsletter widget and all associated options are displaying correctly.

For your reference, we have included screenshots in the private content area of our correspondence.

It appears that the difficulties you are experiencing are related to modifications made in your child theme. Please note that our support does not extend to customizations made to child themes. We kindly suggest contacting your website developer to address these issues.

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#402227 Copied

Andrew Mitchell

Support staff

June 28, 2024 at 15:00

Dear Freelancer,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#402249 Copied
Tagged: close forever action, enable, newsletter pop up, templates, troubleshooting, woocommerce, wordpress
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Cannot enable the close forever action on the newsletter pop up.

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