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Cannot import Demo Site Content. Please Help

This topic has 9 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

Zane

Participant

November 13, 2024 at 17:07

Hey all. I need some help with an issue I’m having while trying to import the demo site content.
At the end of installation, I get a message saying:

NFT Crypto Demo Installed! However, We’ve Encountered Some Errors:

pages not installed 🙁

posts not installed 🙁

products not installed 🙁

static-blocks not installed 🙁

contact-forms not installed 🙁

mailchimp not installed 🙁

media not installed 🙁

menu not installed 🙁

etheme_slides not installed 🙁

I read about others similar experiences and increased my limits in .htaccess with the following lines:
php_value post_max_size 128M
php_value max_execution_time 3000
php_value max_input_time 3000

php_value upload_max_filesize 256M
php_value memory_limit 256M

My PHP version is 8.1.29

I don’t know what else to do. Any help would be greatly appreciated on this..

#423203 Copied Theme version: 9.4.4

8 Answers

Rose Tyler

Support staff

November 13, 2024 at 17:57

Hello, Zane,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#423220 Copied

Zane

Participant

November 13, 2024 at 18:07

Thank you so much for your help.
I just tried disabling third party plugins which weren’t required by the theme and the problem persists with the same errors.

Can you just tell me which email to enter when making the new admin account?

Thank you.

#423225 Copied

Zane

Participant

November 13, 2024 at 18:17

I just made the account with my own email (I don’t think that matters).

Login details in Private area. Thank you

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support staff only.

#423230 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 18:48

Hello, Zane,

We would like to bring to your attention an issue related to the disabled DOMDocument parameter. Kindly check the system status and address this matter at your earliest convenience. Additionally, please review the attached files for further details.

Thank you for your prompt attention to this issue.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#423242 Copied

Zane

Participant

November 13, 2024 at 18:55

I see. So, how would I enable DOMDocument? Can you assist with that?

#423244 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 19:09

Unfortunately, we are unable to assist you with this matter. We kindly recommend reaching out to your hosting provider for further assistance.

Best regards,
8Theme Team

#423245 Copied

Zane

Participant

November 13, 2024 at 19:25

Issue was resolved by downgrading PHP version from 8.1 to 8.0 🙂

#423249 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 19:25

Dear Zane,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#423250 Copied
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Cannot import Demo Site Content. Please Help

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