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Cannot instal demos – Server php issues with wordpress / Bana hosting

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

RyanR

Participant

July 25, 2024 at 12:52

Hi Support Team,

I’m experiencing issues with installing the XStore Minimal Fashion 2 demo on my website hosted by Bana Hosting. The error message indicates that several elements (e.g., pages, widgets, home page, posts, products, static-blocks, etc.) are not installed, and it suggests that this may be due to low server requirements. I have already increased the memory limit in wp-config to 128MB.

Here are my current server settings:

WP File System: direct
PHP version: 8.1.29
WordPress version: 6.6.1
Memory limit: 512M
Max execution time: 300
Max input vars: 10000
Upload max filesize: 1024M
GZIP compression: enabled
file_get_contents(): enabled
wp_remote_get(): enabled
Despite these settings, the import is still failing.

Could you please assist with the following:

Verify if my server settings meet all the necessary requirements for the XStore theme.
Provide any additional steps or configurations I might be missing.
If possible, help me manually upload the missing demo content.
I can provide temporary wp-admin access if needed for further diagnostics and resolution.

Thank you for your assistance.

Best regards,
Ryan

Please, contact administrator
for this information.

#406944 Copied Theme version: 5.3.15

3 Answers

Andrew Mitchell

Support staff

July 25, 2024 at 15:14

Hello, RyanR,

I hope this message finds you well. We are experiencing difficulty accessing your website due to a DNS error (please see the attached files for details).

If you are utilizing blacklists or whitelists, we recommend disabling them temporarily during the installation of demo data and throughout the process of updating themes or plugins.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#406982 Copied

RyanR

Participant

July 26, 2024 at 13:30

Thank you for your reply. The DNS issues have now been fixed.

I look forward to hearing from you.

Ryan

#407146 Copied

Andrew Mitchell

Support staff

July 26, 2024 at 14:18

Hello Ryan,

Thank you for your update. We appreciate your cooperation in resolving the DNS issues. We have successfully installed the demo data as per your request. Please take a moment to review the changes at your earliest convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#407155 Copied
Tagged: bana hosting, cannot install demos, fix wordpress installation, php server solutions, server php issues, wordpress troubleshooting, wordpress woocommerce templates
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