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Cannot install demo - by Steffen - on WordPress WooCommerce support

This topic has 23 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Steffen

Participant

September 14, 2015 at 19:56

when I first install “demo base content” there are some message about not installed some media, but at the end the button text is “Successfully installed”.
But, when I try thereafter to install the demo (e.g. cleopatra) nothing happens (and no error or anything appears).

Please, contact administrator
for this information.

#86789 Copied

22 Answers

Robert Hall

Support staff

September 14, 2015 at 20:08

Hello,

Please try to import demo templates now.

Regards,
Robert Hall.

#86795 Copied

Steffen

Participant

September 18, 2015 at 10:35

Hi Robert, did you change anything? It seems to me, that it is still not working, beside with every click the menus are getting longer (?).

Still no demo can be installed, and hte medias are not imported.

#87868 Copied

Robert Hall

Support staff

September 18, 2015 at 10:45

Hello,

You need to increase the values of upload_max_filesize and post_max_size, no less than 20M.
Ask your hosting to do it.

Also you’re using old theme version. Please update to the latest.

Regards,
Robert Hall.

#87870 Copied

Steffen

Participant

September 18, 2015 at 13:07

I changed the environmental values to 32M and updatde some plugins. Where can I get the latest theme version?

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Robert Hall

Support staff

September 18, 2015 at 13:10

Hello,

You can download the latest version of the Royal theme here:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Don’t forget to make backup of the site before update.
Also please see video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#87917 Copied

Steffen

Participant

September 18, 2015 at 17:32

at the mentioned link there is no possibility to download the theme (unless after buying again)

#88006 Copied

Eva Kemp

Support staff

September 18, 2015 at 18:14

Hello,

You need log in to Envato account to download the latest theme version.

Regards,
Eva Kemp.

#88011 Copied

Steffen

Participant

September 18, 2015 at 18:47

Hi Eva,

I did now the update, but nothing changed. Since Roberts helbp, there seems to be more wrong in the system (missinterpreting control characters like [])

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Eva Kemp

Support staff

September 19, 2015 at 12:07

Hello,

Please ask your hosting provider to increase max_execution_time value too and check installation again.

Thank you.

Regards,
Eva Kemp.

#88120 Copied

Steffen

Participant

September 24, 2015 at 13:07

I now set for this subdomain:
memory_limit: 64M
max_execution_time: 120
max_input_time: 60
post_max_size: 32M
upload_max_filesize: 32M

It is still not working to install any demo theme

#89044 Copied

Steffen

Participant

September 24, 2015 at 13:23

I enabled now alle error messages, now I see

“Sorry, there has been an error.
This does not appear to be a WXR file, missing/invalid WXR version number”

What is the meaning of this message?

and why, when installing base content, still I do not get some media:

Failed to import Medien “banners_2”
Failed to import Medien “coffee”
Failed to import Medien “4”
Failed to import Medien “banners”
Failed to import Medien “man”
Failed to import Medien “footwear”
Failed to import Medien “royal-store”
Failed to import Medien “banner54”
Failed to import Medien “banner55”
Failed to import Medien “banner-spring”
Failed to import Medien “banner_home-1”
Failed to import Medien “banner-total”
Failed to import Medien “2-405×600”
Failed to import Medien “6(3)”
Failed to import Medien “6(1)”
Failed to import Medien “6(2)”
Failed to import Medien “6(4)”
Failed to import Medien “Photo_PORTFOLIO_1-720×550 (1)”
Failed to import Medien “Photo_PORTFOLIO_1-720×550”
Failed to import Medien “Photo_PORTFOLIO_4-720×550”
Failed to import Medien “Photo_PORTFOLIO_5-720×550”
Failed to import Medien “Photo_PORTFOLIO_7-720×550”
Failed to import Medien “Photo_PORTFOLIO_11-720×550”
Failed to import Medien “Photo_PORTFOLIO_2-720×550”
Failed to import Medien “Photo_PORTFOLIO_6-720×550”
Failed to import Medien “10(1)”
Failed to import Medien “10(2)”
Failed to import Medien “2(1)”
Failed to import Medien “2(2)”
Failed to import Medien “2(3)”
Failed to import Medien “2(4)”
Failed to import Medien “3(1)”
Failed to import Medien “3(2)”
Failed to import Medien “3(4)”
Failed to import Medien “5(1)”
Failed to import Medien “5(2)”
Failed to import Medien “5(3)”
Failed to import Medien “5(4)”
Failed to import Medien “2(1)”
Failed to import Medien “2(3)”
Failed to import Medien “2(4)”
Failed to import Medien “10(1)”
Failed to import Medien “10(3)”
Failed to import Medien “10(4)”
Failed to import Medien “1(1)”
Failed to import Medien “1(2)”
Failed to import Medien “1(3)”
Failed to import Medien “1(4)”
Failed to import Medien “3(1)”
Failed to import Medien “3(2)”
Failed to import Medien “3(4)”
Failed to import Medien “7(1)”
Failed to import Medien “7(2)”
Failed to import Medien “7(3)”
Failed to import Medien “7(4)”
Failed to import Medien “faq1”
Failed to import Medien “logo1”
Failed to import Medien “logo2”
Failed to import Medien “logo3”
Failed to import Medien “logo4”
Failed to import Medien “logo5”
Failed to import Medien “01”
Failed to import Medien “02”
Failed to import Medien “03”
Failed to import Medien “04”

All done. Have fun!
Success!

#89047 Copied

Jack Richardson

Support staff

September 25, 2015 at 08:06

Hello,

Please ask your hosting provider to check if safe_mode is off. If it’s not, then disable it. Also refer to this topic:
https://wordpress.org/support/topic/xml-to-wxr-issue

Best regards,
Jack Richardson.

#89172 Copied

Steffen

Participant

September 25, 2015 at 13:15

there is no safe_mode in php 5.4 and above anymore and my directory uploads and all subdirectories are open for writing for everyone (777).

Yesterday I configured a new site for that test, just to make sure we had no missconfigurations on the way. So I was just installing a new wordpress and the latest royal theme. But, at the end I got the same problems, I could not install any demo. Is there a bug with your demos?

#89282 Copied

Jack Richardson

Support staff

September 28, 2015 at 08:13

Hello,

I’ve just tried to import xml file with Twenty Fifteen theme and media files couldn’t be imported there too, so the problem persists on your server. Try to check error logs with your hosting provider. There should be some notices about this issue.

Best regards,
Jack Richardson.

#89490 Copied

walacedesilva

Participant

November 16, 2015 at 11:51

Good morning,

I tried install the jewelry\’s demo, but I received an error message about failed to import.
I was looking for on forum and I saw peoples with same trouble. they recommend change some configs (file_get_contents (), allow_url_fopen, upload_max_filesize, post_max_size, max_execution_time and memory_limit), but doesn\’t works.
Can you help me with it?

Regards,
Walace Silva.

#99617 Copied

Robert Hall

Support staff

November 16, 2015 at 11:54

Hello @walacedesilva,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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walacedesilva

Participant

November 16, 2015 at 12:54

follows access

Please, contact administrator
for this information.

#99639 Copied

Jack Richardson

Support staff

November 16, 2015 at 14:52

Hello @walacedesilva,

Please provide us with WP Dashboard credentials too.

Thank you.

Best regards,
Jack Richardson.

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walacedesilva

Participant

November 16, 2015 at 17:17

follows access WP Dashboard credentials too.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

November 16, 2015 at 18:25

Hello @walacedesilva,

I’ve installed “Jewellery” template. Check it in Pages section, the page “Cleopatra”.

Regards,
Eva Kemp.

#99704 Copied

walacedesilva

Participant

November 16, 2015 at 18:35

Hello , but What do I was doing wrong that did not matter right ?

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Eva Kemp

Support staff

November 16, 2015 at 19:29

Hello @walacedesilva,

Some server configuration prevented demo template from installing, so I imported it manually.

Regards,
Eva Kemp.

#99713 Copied
Tagged: demo, installation, support, themes, woocommerce, wordpress
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