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Cannot install the Ultimate addons for Visual Composer

This topic has 28 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Stan Russell

  • Avatar: jhonb
    jhonb
    Participant
    March 13, 2016 at 12:29

    Hey guys,

    Having some troubles with this plugins. I tried both way downlaading from the wordpress admin and uploading the plugin downloaded from your webiste via FTP.

    Nothing works… I always have an error message.

    Trying to install through the wordpress admin I get this message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    When I upload via FTP the plugin version of your website and I want to activate the plugin, I get this message: Le fichier de l’extension n’existe pas. (The file extension does not exist.)

    Can you please help me fixing this?

    Thanks

    Jhon

    Please, contact administrator
    for this information.
    #117184 Copied Theme version: 1.5 WooCommerce version: 2.5.5
    27 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    March 14, 2016 at 09:22

    Hello,

    I’ve installed and activated Ultimate VC Addons plugin. Please check it.

    Regards,
    Eva Kemp.

    #117236 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 14, 2016 at 12:22

    Seems to be good! What was the problem?

    Thanks guys

    #117293 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 14, 2016 at 12:36

    Hello,

    You’re welcome.
    I didn’t see any problem. I just reuploaded plugin folder via FTP and activated it in wp-admin panel.

    Regards,
    Eva Kemp.

    #117303 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 14, 2016 at 16:08

    Did it twice ! Maybe the download from your website is corrupted!?

    #117349 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 14, 2016 at 16:42

    Hello,

    Did you download the plugin here https://www.8theme.com/download-plugins/ ?
    The link is working properly. I checked it and the plugin archive was downloaded successfully.

    Regards,
    Eva Kemp.

    #117360 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 19, 2016 at 15:44

    Yes I downloaded the plugin there! Anyway. We have a new problem that just come.

    http://hpics.li/f03311d

    We had the same problem when we first installed the theme too. Visual composer is bugging. See the image below

    http://hpics.li/f03311d

    Could you please fix this? I don’t know what’s happening but every time we add some new content like a row with a text block inside or anything else (like the footer we’ve imported from your xml file) everything is just fucked up. We do not see any visual composer assets like in the picture!

    Thanks a lot,

    Lmk,

    Jhon

    Please, contact administrator
    for this information.
    #118103 Copied Theme version: 1.5 WooCommerce version: 2.5.2
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 10:41

    Hello,

    Please show a page where you have this issue and give us code you’re trying to add in Text element.

    Thank you.
    Regards,
    Eva Kemp.

    #118212 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 10:46

    Hey,

    Take any admin page, and change anything through the visual composer, then update the page. And boom, it’s broken !

    🙂

    #118215 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 11:56

    Hello,

    I’ve added test text in your home page for contact information row and don’t see any issues with that row:
    http://storage7.static.itmages.com/i/16/0321/h_1458557700_1100122_1bdca871c2.png

    So please specify what code exactly you’re adding and what page you’re editing.

    Thank you.
    Regards,
    Eva Kemp.

    #118237 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 12:05

    Ok try to go in the Static Blocks – Footer Variant 3 and see the visual composer problem !

    Thanks 🙂

    Please, contact administrator
    for this information.
    #118242 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 12:27

    Hello,

    I’ve re-added row with Text block in static block.
    Please check it now and describe step by step how we can replicate the issue because we don’t see it.

    Thank you.

    Regards,
    Eva Kemp.

    #118250 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 12:29

    You’ve deleted the footer we imported and so deleted the problem.

    Before deleting the footer did you had this problem? http://hpics.li/f03311d

    Seeing stange visual composer behavior !?

    #118253 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 12:46

    Hello,

    Yes, I saw it but there wasn’t any content.
    Did you imported footer from xml file in the theme package?

    Regards,
    Eva Kemp.

    #118262 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 12:50

    yes I did ! That’s what was created. Well that’s the problem. Please try this:

    Go to pages > Home > With Visual Compose: Add a ROW > Move the row to the top of the visual composer section > Add a text block inside the row and publish.

    Does it break everything? When I do that, it breaks everything !

    #118263 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 13:56

    Hello,

    I’ve added row and Text block on home page at the top of VC editor, but still don’t see any problems:
    http://storage3.static.itmages.com/i/16/0321/h_1458564950_4800661_6d9c1fc124.png
    Please check the page.

    Regards,
    Eva Kemp.

    #118276 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 13:58

    Did you updated the page? The problem arrives once you publish the modification ! Once I update the page with the new text block I see this: http://hpics.li/f03311d

    Do you use Chrome?

    #118277 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 15:23

    Hello,

    Yes, I published the page and checked it Chrome and Firefox browsers, but still see this http://storage8.static.itmages.com/i/16/0321/h_1458570203_6982207_94a0d6455d.png .

    Regards,
    Eva Kemp.

    #118300 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 21, 2016 at 15:30

    There is something wrong… I don’t know where… I just reimported the footer variant 3. Changed the visual composer.

    Can you please send me what you see in the Footer Variant 3 please?

    #118303 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 21, 2016 at 16:40

    Hello,

    Now I see this content in Footer variant 3 static block:
    https://www.8theme.com/topic/cannot-install-the-ultimate-addons-for-visual-composer/#post-118303
    What exactly have you changed in the editor?
    May I reimport the footer?

    Regards,
    Eva Kemp.

    #118308 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 22, 2016 at 14:08

    I don’t understand what you see. Do you have the same problem as me?

    Reimporte the footer and do something like this http://postimg.org/image/68qni8adj/

    For me: as you can see, everything works fine til I UPDATE the static block. Once I update the static block it becomes like this: http://hpics.li/f03311d

    Thanks a lot

    #118424 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 22, 2016 at 15:58

    Hello,

    I’ve imported Footer variant 3 static block.
    Now please specify what exactly you’re editing or what code you’re entering so we can replicate the same issue.

    Thank you.

    Regards,
    Eva Kemp.

    #118442 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 22, 2016 at 16:03

    Please do the followings:

    Go to the importer Variant Footer 3 in the static box.

    Duplicate the USEFULL LINKS item and put it in the four columns. Remove everything else from the 4 columns. So you will have 4 columns each column with one of the duplicate USEFUL LINKS. Update the page so that it can be visible on the website. (The page will reload after you update it) and that’s exactly at that moment that everything breaks up. Once the page has been updated and reloaded, I can’t change anything more in the visual composer cuz everything has been deleted (that’s the bug)

    if you have Skype, I can show you live what’s happening !

    Thanks a lot for the help

    #118444 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 22, 2016 at 16:34

    Hello,

    I’ve done what you said, updated the block and still VC editor is working properly.
    Please look at the screenshot how I added the text:
    http://storage9.static.itmages.com/i/16/0322/h_1458660905_6925086_a47c684ddf.png

    Check Static Block now.

    Regards,
    Eva Kemp.

    #118455 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 22, 2016 at 16:36

    Ok so there is something not normal.

    May you please give me a skype to show a live preview via screen sharing the problem?

    It would only take 5 minutes.

    Thanks,

    Jhon

    #118457 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 22, 2016 at 17:07

    Hello,

    Sorry, but we are not allowed to continue conversation via skype. You can create video where you’ll show the issue and send the link to us.

    Regards,
    Eva Kemp.

    #118462 Copied
    Avatar: jhonb
    jhonb
    Participant
    March 25, 2016 at 15:21

    I think the problem was Ultimate addons for VC.

    i’ve updated it and now it’s working !

    Thanks 🙂

    #118923 Copied
    Avatar: stan
    Stan Russell
    Participant
    March 25, 2016 at 15:36

    Hello jhonb,

    we are glad to hear that you have solved your problem!

    Regards,
    Stan Russell.

    #118931 Copied
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